Fosway Group, Europe’s #1 HR industry analyst, has released the new 2021 9-Grid™ for Cloud HR. The research shows the importance of people experience as organisations prioritise workforce-centric human capital management (HCM) strategies to drive organisational success beyond the Covid-19 pandemic.

Last year’s 9-Grid™ for Cloud HR story was of turmoil and crisis management. That has been replaced this year by a focus on delivering exceptional people experience, delivered through an ecosystem of Cloud HCM Suites and Cloud HR Specialists. HR teams have raised their game, developing innovative strategies to support fast-changing business agendas as well as charting a path beyond the pandemic. As a result, vendors have also grown their revenues and customer base at rates of 25% and more in many cases.

Putting the human experience at the heart of the HCM strategy is driving new ways of working, from moving HR processes into the flow of work to rapid internal mobility, enabling the right people to work in the right areas of the business at the right time. The 9-Grid™ analysis shows that HR is focused on delivering change in a more human way – by listening to employees and engaging around wellbeing. Wrapping a people experience layer around HCM activities is helping HR leaders extend their impact by connecting HR to talent and learning.

The 2021 Fosway 9-Grid™ for Cloud HR incorporates both Cloud HCM Suites and Cloud HR Specialists. HCM Suites cover a wide array of traditional and next-gen approaches to people operations, talent processes and employee experience. The Cloud HR Specialists focus on specific areas of capability with a disruptive and high impact agenda. They have a focused proposition and want to lead the market in their chosen area.

The full report can be downloaded online now.