HR Service Delivery in the Digital Workplace

The COVID-19 pandemic prompted HR teams to accelerate HR digitalisation significantly, with more than 67% of organisations now working on a standardised digital HR Core. But beyond the core, non-digital HR processes have been very difficult to deliver during the pandemic. This has been made more challenging by the shift to hybrid working for desk-based workers, who are now able to work from anywhere and at any time.

As a result of these shifts, organisations are increasingly looking to digitise all their people processes. This will create unprecedented levels of service enquiries from employees and require organisations to simplify, automate and improve the efficiency of how employee requests are handled.

In this article, Sven Elbert, Senior Analyst at Fosway Group, looks at how leading organisations embed HR services into the digital workplace and how this improves the employee experience and employee engagement.

Download the article beneath to get the full insight.