Extending L&D’s focus from employees to customers and partners
At Fosway, we have been tracking the massive increase in the use of learning technologies as a result of the global pandemic. One area where this has had a big impact is customer and partner education, which was traditionally delivered in the classroom by trainers often traveling the world. L&D professionals with experience of online learning are well placed to train external stakeholders digitally, however there are significant differences to supporting internal learning.
An organisation’s external customer or partner landscape can be complex, and the level of complexity will dictate the sophistication of the learning system. For L&D, internal employees can be split into groups and audiences and this segmentation can be used externally if the requirements are simple.
However, it may be necessary to segregate learners for each customer organisation or brand to the extent that each customer has their own web link to access a dedicated part of the learning system.
The ability to enable and disable functionality in each part of the system allows you to provide each customer or brand different features and experiences as they require them. Get the full insight beneath.
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