The State of the Learning Technologies Market Report 2016
\n<\/strong><\/h1>\n<\/div><\/div><\/div><\/div><\/div>Mai 2016<\/strong><\/span><\/h4>\nWhere do you currently go to find that precious information that helps you decide which tools and solutions to implement? How do you get a handle on what’s really happening in the market in terms of trends, growth, spend and customer success? Until now there has been no single place that provides a comprehensive assessment of the market. But the new strategic research partnership between Fosway and Technologies d'apprentissage<\/a> \u2013 and its supporting community, The Learning and Skills Group<\/a>, is changing that.<\/p>\nThis is the first report based on the data from the Learning Technology Trends survey, conducted in January 2016 with over 1000 respondents. The results tell some interesting stories and we are pleased to share the insights from this research with you here.<\/p>\n<\/div>
<\/p>\n<\/div>
Independent research into the learning technology market in Europe is hard to come by<\/strong><\/span><\/h4>\nThere is not enough independent data about the European learning technology market. Many analysts have left the learning space alone, and what research there is, most commonly comes from suppliers typically highlighting causes close to their own market positioning. Or research might be generated by American authors and is therefore heavily influenced by their views of the US market.<\/p>\n
![\"\u00c9tat](\"https:\/\/www.fosway.com\/wp-content\/uploads\/2016\/05\/SOTM1-300x106.png\")
<\/a><\/p>\nTime for transparency<\/strong><\/span><\/h4>\nIt\u2019s against this background that Fosway Group, in association with Learning Technologies and the Learning and Skills Group, created the first part in an ongoing programme researching the \u2018State of the Learning Technology Market\u2019. The aim is to uncover the realities behind the hype and start to help buyers make informed decisions about their learning technology choices. And of course, for that data to bring a uniquely European perspective.<\/p>\n
With 1000 respondents, this is a serious research initiative<\/strong><\/span><\/h4>\nWith almost 1000 respondents to the survey, gathered at the start of 2016, the information we have gathered from customers, consultants and suppliers is significant. Here is what you need to know about the respondents:<\/p>\n
\u2022 They are overwhelmingly based in Europe and are focused on European organisations.
\n\u2022 90% have an organisation headquartered in Europe
\n\u2022 98% are personally based in Europe<\/p>\n
They also represent a good cross section of European industry:<\/p>\n
\u2022 40% of respondents are from organisations > 5000 Employees
\n\u2022 65% of respondents come from organisations > 1000 Employees<\/p>\n
They cover the views of providers and consumers:<\/p>\n
\u2022 55% are customers, 20% are consultants and 25% represent suppliers<\/p>\n
The Key Headlines<\/strong><\/span><\/h3>\nWhat is the customer experience of European learning technology?<\/strong><\/span><\/h4>\n\u2022 For most, their customer experience of learning technology has stayed the same over the past year – 55%
\n\u2022 The learning technology market does have positive momentum, with 40% seeing an overall improvement
\n\u2022 For a very small minority of 5% their experience has worsened<\/p>\n
On the face of it, there appears to be significant stagnation in buyers\u2019 experiences of learning technology. As we\u2019ll reveal later \u2013 the strength of learning technology platforms, content, services and consulting varies considerably, both across and within learning technology types. The issues for buyers and providers alike is how well this stagnation is being addressed.<\/p>\n
What did customers tell us about how well suppliers understand their needs?<\/strong><\/span><\/h4>\n\u2022 Too many customers do not adequately feel their supplier understands their needs
\n\u2022 Over one third of customers occasionally, rarely or never feel their needs are understood
\n\u2022 Over half of LMS customers don\u2019t feel their needs are always or frequently understood<\/p>\n
The bedrock of any successful purchase is making sure both the buyer and seller understand the need they are addressing. The good news is that nearly 70% of the time, providers will understand customer needs. And customers only identify 2% of providers who never understand their needs.<\/p>\n
But whilst that is a pretty good average, it should not be cause for complacency. Unfortunately, for learning content provision there is a one in three chance that customer needs won\u2019t be clearly understood. For Learning Management Systems (LMS) providers this is even worse, at over 50%. Given the level of investment in LMS platforms, this is a significant market weakness and buyers must share some of the blame around their ability to communicate what they need from these solutions. It is clearly an area that this part of the market needs to be much more effective at communicating. If it doesn\u2019t, the apparent gap in what customers want and what they are getting makes the LMS marketplace, in particular, ripe for disruption.<\/p>\n
How often do suppliers deliver great service?<\/strong><\/span><\/h4>\n\u2022 The majority of learning technology customers always or frequently receive great service \u2013 62%
\n\u2022 Learning content providers deliver the highest customer service, with 76% always or frequently creating a positive impression
\n\u2022 Consulting services are most likely to always deliver great service, at nearly 30%
\n\u2022 LMS providers are typically the weakest service providers -with 60% failing to always or frequently deliver great service<\/p>\n
The delivery of service excellence must be a concern for learning technology providers and professionals. The fact that so many do not always deliver \u2018great\u2019 service is a concern, but also represents an excellent opportunity. The opportunity for providers to compete on service quality, not functionality is potentially immense. For LMS providers, who faired particularly poorly, their low rating here may come from shrinking their service operations. As part of the move to SaaS (Software-as-a-Service) models – shrinking services whilst growing license revenues has often been seen as a positive move by investors. But this may have had some adverse effects. For buyers, proactively contracting around and managing their service expectations may be one way of mitigating this. For suppliers, clearly a lot that could be learned from learning consulting and learning content providers.<\/p>\n
How often do suppliers deliver value for money?<\/strong><\/span><\/h4>\n\u2022 Most buyers feel they get value for money (60%)
\n\u2022 Learning administration services provide the highest value for money (VFM) for customers \u2013 75% always or frequently
\n\u2022 If you look for value for money you can always find it – but only around one in 10 LMS and content providers always provide value for money<\/p>\n
![\"\u00c9tat](\"https:\/\/www.fosway.com\/wp-content\/uploads\/2016\/05\/SOTM3-300x177.png\")
<\/a>When it comes to the value for money customers get from their learning technology providers, learning administration is the clear winner. Perhaps this shouldn\u2019t be a surprise, because the foundation of most learning administration outsourcing is cost management \u2013 and there are always very clear business cases and tangible ROI behind admin outsourcing projects. As a result, value for money is very transparent.<\/p>\nSo, if there is a simple lesson to be learned, if you want to achieve good value for money on any learning investment \u2013 you should have a robust business case. Be clear about the money that you\u2019ll save, as well as how much money your organisation is going to make from your harnessing learning technology solutions!<\/p>\n
Perhaps it is no coincidence that one of the common complaints Fosway Group analysts hear from suppliers is the lack of willingness from buyers to set business metrics and measures of success. If buyers want to see the value of their investments, they need to take measurement much more seriously.<\/p>\n
How often do learning technology providers exceed learners\u2019 expectations?<\/strong><\/span><\/h4>\n\u2022 Learning technology can be too underwhelming with only one in 10 feeling their solutions always exceed learners\u2019 expectations
\n\u2022 Organisations\u2019 LMS platforms are least likely to wow their audiences \u2013 only 20% always or frequently exceed learners\u2019 expectations
\n\u2022 Learning content providers only exceed learner expectations just over a third of the time<\/p>\n
Of all the questions, this one potentially highlights the area of most concern. The long term growth of the learning technologies market is ultimately dependent on its ability to drive advocacy amongst its end users \u2013 the learners themselves. Today, the ability to consistently exceed learners\u2019 expectations is a rarity, especially in LMS and learning content. Whilst that might be, in part, a result of too many solutions being too much alike, there is a strong suspicion that this might also reflect an under investment in the learning experience from buyers as well. Learning technology is often used by organisations to save costs. So, the pursuit of the cheaper solution, rather than the better solution, might be a contributory factor in these results. After all there is something in the phrase \u2013 you get what you pay for!<\/p>\n
How often do learning technology providers deliver a positive impact?<\/strong><\/span><\/h4>\n\u2022 Learning technologies make a difference – with less than 5% of customers reporting they have never had a positive impact
\n\u2022 Typically learning technologies have a positive impact always or frequently over half of the time
\n\u2022 Buyers find it hardest to achieve a positive impact with their LMS with over one fifth rarely or never making a positive impact<\/p>\n
The challenge from the survey results is not if learning technology has a positive impact, but rather how often. If we take \u2018always\u2019 and \u2018frequently\u2019 as our target, then learning technology is hitting its mark more often than not \u2013 just at 54%. But there is considerable room for improvement. Clearly setting tangible goals and measurable business outcomes is a critical first step to rectifying this situation. But, business metrics are only part of the answer. There also needs to be an increased focus on employee advocacy for the learning itself. That requires two things. Firstly, a greater focus on measuring what learners think of the learning experience. Secondly, engaging with them as consumers, in a process of continuous improvement. Learners should have a more prominent voice in selecting and shaping solutions.<\/p>\n
Ultimately though, how often learning solutions have a positive impact on their organisation is down to the effectiveness of learning teams \u2013 and how closely they truly understand and support the needs of their learners.<\/p>\n
How often do learning technology providers innovate their offering?<\/strong><\/span><\/h4>\n\u2022 Innovation is not as widespread as you might assume for a technology focused market
\n\u2022 As the learning technology market matures, providers appear to be gravitating to similar models and methodologies
\n\u2022 Less than 50% always or frequently see providers innovate their offering, this varies considerably between vendors and solutions<\/p>\n
![\"\u00c9tat](\"https:\/\/www.fosway.com\/wp-content\/uploads\/2016\/05\/SOTM4-300x207.png\")
<\/a>Of all the learning technology solutions from our survey, it\u2019s the authoring tools sector that seems to be demonstrating the most innovation, with learning content and LMS falling behind. For authoring, this could be accounted for by the significant shifts in learning delivery\u2013 and which is most clearly encapsulated in mobile learning. What is potentially more surprising is the stagnation of learning content. Only 39% \u2018always or frequently\u2019 see providers innovative their offering in the content space. As discussions with Fosway Group\u2019s Corporate Research Network illustrate, there appears to be an element of group think that has emerged around what learning content is and how it behaves. To quote some specific customer feedback, ‘When you put out a tender for bespoke content \u2013 most of the time what comes back from e-learning suppliers is essentially the same’. Ultimately, how much innovation is the right amount of innovation is difficult to assess, up until we start to see some step change in learning results from buyers. But, in the LMS market in particular, where only one quarter of respondent feel they \u2018always\u2019 or \u2018frequently\u2019 see their providers innovate, don\u2019t be surprised if these customers start to experiment with more next generation-style learning solutions.<\/p>\n How do you expect your demand for learning technology to change in the future?<\/strong><\/span><\/h4>\n\u2022 Mobile, video and social are the top trends with over 80% expecting to increase their use
\n\u2022 Customer expect to increase their demand for more performance support solutions \u2013 75% expect increased demand
\n\u2022 For all the jaundiced ratings from the survey, only 1% plan to stop using their LMS, with 90% expecting their LMS usage to increase or stay the same. The LMS is not dead!
\n\u2022 80% expect their demand for virtual classroom solutions to increase<\/p>\n
With mobile, video and social technologies so pervasive in our day-to-day lives, it is not unsurprising that these should emerge as the top areas of learning technologies where customers are increasing their demand. In many ways you could say the market is catching up with consumer-led technology. But, this change does create opportunities for innovators, because these trends aren\u2019t just about doing the old things on new platforms, or with new media\u2013 it\u2019s also about creating genuinely new and engaging learning experiences. And that should be exciting for everyone!<\/p>\n<\/div>
Pour en savoir plus ?<\/strong><\/span><\/h3>\n![\"\u00c9tat](\"https:\/\/www.fosway.com\/wp-content\/uploads\/2016\/05\/SOTM5-300x298.png\")
<\/a>Si vous souhaitez examiner les d\u00e9tails plus fins de l'enqu\u00eate et trouver l'inspiration pour aborder certains des d\u00e9fis et opportunit\u00e9s qu'elle met en \u00e9vidence, nous avons cr\u00e9\u00e9 une s\u00e9rie de fiches de donn\u00e9es. Celles-ci sont con\u00e7ues pour approfondir les principaux domaines du march\u00e9 identifi\u00e9s dans le cadre de la recherche ; comprendre les besoins des clients, d\u00e9passer les attentes des apprenants, offrir un service de qualit\u00e9, le rapport qualit\u00e9-prix, avoir un impact positif et innover votre offre.<\/p>\nDatasheet #1: Understanding Customer Needs<\/a>
\nFiche technique #2 : D\u00e9passer les attentes des apprenants<\/a>
\nFiche technique #3 : Offrir un service d'excellence<\/a>
\nFiche technique #4 : Un excellent rapport qualit\u00e9-prix<\/a>
\nFiche technique #5 : Avoir un impact positif<\/a>
\nFiche technique #6 : Renouveler votre offre<\/a><\/p>\nLa prochaine phase de ce programme de recherche en cours est en ligne et vous pouvez Participez d\u00e8s maintenant<\/a>. Nous comptons sur votre participation continue.<\/p>\n<\/div><\/div>Acc\u00e9l\u00e9rer et r\u00e9duire les risques<\/strong><\/span><\/h3>\nPour discuter de nos recherches sur les syst\u00e8mes d'apprentissage et de talents, ou pour explorer ce que cela pourrait signifier sp\u00e9cifiquement pour votre organisation, veuillez nous contacter directement.<\/p>\n
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\n<\/strong><\/span><\/h4>\nL'analyse et les recommandations faites dans ce document sont bas\u00e9es sur les informations actuellement disponibles pour Fosway et provenant de sources jug\u00e9es fiables.<\/p>\n
Fosway d\u00e9cline toute garantie quant \u00e0 l'exactitude, l'exhaustivit\u00e9 ou l'ad\u00e9quation de ces informations. Fosway ne pourra \u00eatre tenu responsable des erreurs, omissions ou inad\u00e9quations des informations contenues dans ce document ou de leurs interpr\u00e9tations.<\/p>\n
Les opinions exprim\u00e9es dans ce document sont susceptibles de changer sans pr\u00e9avis. Tout le contenu est la propri\u00e9t\u00e9 de Fosway limited, sauf indication contraire. Tous droits r\u00e9serv\u00e9s.<\/p>\n<\/div>
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\u2022 Le salon Learning Technologies et les salons Learning Technologies et Learning & Skills
\n\u2022 Conf\u00e9rence du groupe \u00ab Apprentissage et comp\u00e9tences \u00bb et Forum d'\u00e9t\u00e9 sur les technologies d'apprentissage
\n\u2022 Learning and Skills Group, une communaut\u00e9 internationale regroupant plus de 9 000 professionnels de la formation et du d\u00e9veloppement
\n\u2022 E-Learning Awards \u2013 c\u00e9l\u00e9brer l'excellence en e-learning et en technologies d'apprentissage
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Contactez l'\u00e9quipe via info@learningtechnologies.co.uk ou appelez le +44 (0) 1730 817600.<\/p>\n<\/div>
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Les services d'analyse et de conseil de Fosway Group vous fournissent les informations dont votre organisation a besoin pour obtenir des r\u00e9sultats et \u00e9liminer les risques. Nous savons que tous les aspects des ressources humaines et de la gestion des talents de nouvelle g\u00e9n\u00e9ration sont plus \u00e9troitement li\u00e9s que jamais. En collaborant avec nous, vous acc\u00e9l\u00e9rez votre prise de d\u00e9cision et prenez de meilleures d\u00e9cisions.<\/p>\n
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Mai 2016<\/strong><\/span><\/h4>\nWhere do you currently go to find that precious information that helps you decide which tools and solutions to implement? How do you get a handle on what’s really happening in the market in terms of trends, growth, spend and customer success? Until now there has been no single place that provides a comprehensive assessment of the market. But the new strategic research partnership between Fosway and Technologies d'apprentissage<\/a> \u2013 and its supporting community, The Learning and Skills Group<\/a>, is changing that.<\/p>\nThis is the first report based on the data from the Learning Technology Trends survey, conducted in January 2016 with over 1000 respondents. The results tell some interesting stories and we are pleased to share the insights from this research with you here.<\/p>\n<\/div>
<\/p>\n<\/div>
Independent research into the learning technology market in Europe is hard to come by<\/strong><\/span><\/h4>\nThere is not enough independent data about the European learning technology market. Many analysts have left the learning space alone, and what research there is, most commonly comes from suppliers typically highlighting causes close to their own market positioning. Or research might be generated by American authors and is therefore heavily influenced by their views of the US market.<\/p>\n
<\/a><\/p>\nTime for transparency<\/strong><\/span><\/h4>\nIt\u2019s against this background that Fosway Group, in association with Learning Technologies and the Learning and Skills Group, created the first part in an ongoing programme researching the \u2018State of the Learning Technology Market\u2019. The aim is to uncover the realities behind the hype and start to help buyers make informed decisions about their learning technology choices. And of course, for that data to bring a uniquely European perspective.<\/p>\n
With 1000 respondents, this is a serious research initiative<\/strong><\/span><\/h4>\nWith almost 1000 respondents to the survey, gathered at the start of 2016, the information we have gathered from customers, consultants and suppliers is significant. Here is what you need to know about the respondents:<\/p>\n
\u2022 They are overwhelmingly based in Europe and are focused on European organisations.
\n\u2022 90% have an organisation headquartered in Europe
\n\u2022 98% are personally based in Europe<\/p>\n
They also represent a good cross section of European industry:<\/p>\n
\u2022 40% of respondents are from organisations > 5000 Employees
\n\u2022 65% of respondents come from organisations > 1000 Employees<\/p>\n
They cover the views of providers and consumers:<\/p>\n
\u2022 55% are customers, 20% are consultants and 25% represent suppliers<\/p>\n
The Key Headlines<\/strong><\/span><\/h3>\nWhat is the customer experience of European learning technology?<\/strong><\/span><\/h4>\n\u2022 For most, their customer experience of learning technology has stayed the same over the past year – 55%
\n\u2022 The learning technology market does have positive momentum, with 40% seeing an overall improvement
\n\u2022 For a very small minority of 5% their experience has worsened<\/p>\n
On the face of it, there appears to be significant stagnation in buyers\u2019 experiences of learning technology. As we\u2019ll reveal later \u2013 the strength of learning technology platforms, content, services and consulting varies considerably, both across and within learning technology types. The issues for buyers and providers alike is how well this stagnation is being addressed.<\/p>\n
What did customers tell us about how well suppliers understand their needs?<\/strong><\/span><\/h4>\n\u2022 Too many customers do not adequately feel their supplier understands their needs
\n\u2022 Over one third of customers occasionally, rarely or never feel their needs are understood
\n\u2022 Over half of LMS customers don\u2019t feel their needs are always or frequently understood<\/p>\n
The bedrock of any successful purchase is making sure both the buyer and seller understand the need they are addressing. The good news is that nearly 70% of the time, providers will understand customer needs. And customers only identify 2% of providers who never understand their needs.<\/p>\n
But whilst that is a pretty good average, it should not be cause for complacency. Unfortunately, for learning content provision there is a one in three chance that customer needs won\u2019t be clearly understood. For Learning Management Systems (LMS) providers this is even worse, at over 50%. Given the level of investment in LMS platforms, this is a significant market weakness and buyers must share some of the blame around their ability to communicate what they need from these solutions. It is clearly an area that this part of the market needs to be much more effective at communicating. If it doesn\u2019t, the apparent gap in what customers want and what they are getting makes the LMS marketplace, in particular, ripe for disruption.<\/p>\n
How often do suppliers deliver great service?<\/strong><\/span><\/h4>\n\u2022 The majority of learning technology customers always or frequently receive great service \u2013 62%
\n\u2022 Learning content providers deliver the highest customer service, with 76% always or frequently creating a positive impression
\n\u2022 Consulting services are most likely to always deliver great service, at nearly 30%
\n\u2022 LMS providers are typically the weakest service providers -with 60% failing to always or frequently deliver great service<\/p>\n
The delivery of service excellence must be a concern for learning technology providers and professionals. The fact that so many do not always deliver \u2018great\u2019 service is a concern, but also represents an excellent opportunity. The opportunity for providers to compete on service quality, not functionality is potentially immense. For LMS providers, who faired particularly poorly, their low rating here may come from shrinking their service operations. As part of the move to SaaS (Software-as-a-Service) models – shrinking services whilst growing license revenues has often been seen as a positive move by investors. But this may have had some adverse effects. For buyers, proactively contracting around and managing their service expectations may be one way of mitigating this. For suppliers, clearly a lot that could be learned from learning consulting and learning content providers.<\/p>\n
How often do suppliers deliver value for money?<\/strong><\/span><\/h4>\n\u2022 Most buyers feel they get value for money (60%)
\n\u2022 Learning administration services provide the highest value for money (VFM) for customers \u2013 75% always or frequently
\n\u2022 If you look for value for money you can always find it – but only around one in 10 LMS and content providers always provide value for money<\/p>\n
<\/a>When it comes to the value for money customers get from their learning technology providers, learning administration is the clear winner. Perhaps this shouldn\u2019t be a surprise, because the foundation of most learning administration outsourcing is cost management \u2013 and there are always very clear business cases and tangible ROI behind admin outsourcing projects. As a result, value for money is very transparent.<\/p>\nSo, if there is a simple lesson to be learned, if you want to achieve good value for money on any learning investment \u2013 you should have a robust business case. Be clear about the money that you\u2019ll save, as well as how much money your organisation is going to make from your harnessing learning technology solutions!<\/p>\n
Perhaps it is no coincidence that one of the common complaints Fosway Group analysts hear from suppliers is the lack of willingness from buyers to set business metrics and measures of success. If buyers want to see the value of their investments, they need to take measurement much more seriously.<\/p>\n
How often do learning technology providers exceed learners\u2019 expectations?<\/strong><\/span><\/h4>\n\u2022 Learning technology can be too underwhelming with only one in 10 feeling their solutions always exceed learners\u2019 expectations
\n\u2022 Organisations\u2019 LMS platforms are least likely to wow their audiences \u2013 only 20% always or frequently exceed learners\u2019 expectations
\n\u2022 Learning content providers only exceed learner expectations just over a third of the time<\/p>\n
Of all the questions, this one potentially highlights the area of most concern. The long term growth of the learning technologies market is ultimately dependent on its ability to drive advocacy amongst its end users \u2013 the learners themselves. Today, the ability to consistently exceed learners\u2019 expectations is a rarity, especially in LMS and learning content. Whilst that might be, in part, a result of too many solutions being too much alike, there is a strong suspicion that this might also reflect an under investment in the learning experience from buyers as well. Learning technology is often used by organisations to save costs. So, the pursuit of the cheaper solution, rather than the better solution, might be a contributory factor in these results. After all there is something in the phrase \u2013 you get what you pay for!<\/p>\n
How often do learning technology providers deliver a positive impact?<\/strong><\/span><\/h4>\n\u2022 Learning technologies make a difference – with less than 5% of customers reporting they have never had a positive impact
\n\u2022 Typically learning technologies have a positive impact always or frequently over half of the time
\n\u2022 Buyers find it hardest to achieve a positive impact with their LMS with over one fifth rarely or never making a positive impact<\/p>\n
The challenge from the survey results is not if learning technology has a positive impact, but rather how often. If we take \u2018always\u2019 and \u2018frequently\u2019 as our target, then learning technology is hitting its mark more often than not \u2013 just at 54%. But there is considerable room for improvement. Clearly setting tangible goals and measurable business outcomes is a critical first step to rectifying this situation. But, business metrics are only part of the answer. There also needs to be an increased focus on employee advocacy for the learning itself. That requires two things. Firstly, a greater focus on measuring what learners think of the learning experience. Secondly, engaging with them as consumers, in a process of continuous improvement. Learners should have a more prominent voice in selecting and shaping solutions.<\/p>\n
Ultimately though, how often learning solutions have a positive impact on their organisation is down to the effectiveness of learning teams \u2013 and how closely they truly understand and support the needs of their learners.<\/p>\n
How often do learning technology providers innovate their offering?<\/strong><\/span><\/h4>\n\u2022 Innovation is not as widespread as you might assume for a technology focused market
\n\u2022 As the learning technology market matures, providers appear to be gravitating to similar models and methodologies
\n\u2022 Less than 50% always or frequently see providers innovate their offering, this varies considerably between vendors and solutions<\/p>\n
<\/a>Of all the learning technology solutions from our survey, it\u2019s the authoring tools sector that seems to be demonstrating the most innovation, with learning content and LMS falling behind. For authoring, this could be accounted for by the significant shifts in learning delivery\u2013 and which is most clearly encapsulated in mobile learning. What is potentially more surprising is the stagnation of learning content. Only 39% \u2018always or frequently\u2019 see providers innovative their offering in the content space. As discussions with Fosway Group\u2019s Corporate Research Network illustrate, there appears to be an element of group think that has emerged around what learning content is and how it behaves. To quote some specific customer feedback, ‘When you put out a tender for bespoke content \u2013 most of the time what comes back from e-learning suppliers is essentially the same’. Ultimately, how much innovation is the right amount of innovation is difficult to assess, up until we start to see some step change in learning results from buyers. But, in the LMS market in particular, where only one quarter of respondent feel they \u2018always\u2019 or \u2018frequently\u2019 see their providers innovate, don\u2019t be surprised if these customers start to experiment with more next generation-style learning solutions.<\/p>\n How do you expect your demand for learning technology to change in the future?<\/strong><\/span><\/h4>\n\u2022 Mobile, video and social are the top trends with over 80% expecting to increase their use
\n\u2022 Customer expect to increase their demand for more performance support solutions \u2013 75% expect increased demand
\n\u2022 For all the jaundiced ratings from the survey, only 1% plan to stop using their LMS, with 90% expecting their LMS usage to increase or stay the same. The LMS is not dead!
\n\u2022 80% expect their demand for virtual classroom solutions to increase<\/p>\n
With mobile, video and social technologies so pervasive in our day-to-day lives, it is not unsurprising that these should emerge as the top areas of learning technologies where customers are increasing their demand. In many ways you could say the market is catching up with consumer-led technology. But, this change does create opportunities for innovators, because these trends aren\u2019t just about doing the old things on new platforms, or with new media\u2013 it\u2019s also about creating genuinely new and engaging learning experiences. And that should be exciting for everyone!<\/p>\n<\/div>
Pour en savoir plus ?<\/strong><\/span><\/h3>\n<\/a>Si vous souhaitez examiner les d\u00e9tails plus fins de l'enqu\u00eate et trouver l'inspiration pour aborder certains des d\u00e9fis et opportunit\u00e9s qu'elle met en \u00e9vidence, nous avons cr\u00e9\u00e9 une s\u00e9rie de fiches de donn\u00e9es. Celles-ci sont con\u00e7ues pour approfondir les principaux domaines du march\u00e9 identifi\u00e9s dans le cadre de la recherche ; comprendre les besoins des clients, d\u00e9passer les attentes des apprenants, offrir un service de qualit\u00e9, le rapport qualit\u00e9-prix, avoir un impact positif et innover votre offre.<\/p>\nDatasheet #1: Understanding Customer Needs<\/a>
\nFiche technique #2 : D\u00e9passer les attentes des apprenants<\/a>
\nFiche technique #3 : Offrir un service d'excellence<\/a>
\nFiche technique #4 : Un excellent rapport qualit\u00e9-prix<\/a>
\nFiche technique #5 : Avoir un impact positif<\/a>
\nFiche technique #6 : Renouveler votre offre<\/a><\/p>\nLa prochaine phase de ce programme de recherche en cours est en ligne et vous pouvez Participez d\u00e8s maintenant<\/a>. Nous comptons sur votre participation continue.<\/p>\n<\/div><\/div>Acc\u00e9l\u00e9rer et r\u00e9duire les risques<\/strong><\/span><\/h3>\nPour discuter de nos recherches sur les syst\u00e8mes d'apprentissage et de talents, ou pour explorer ce que cela pourrait signifier sp\u00e9cifiquement pour votre organisation, veuillez nous contacter directement.<\/p>\n
Nous utiliserons notre expertise ind\u00e9pendante pour vous fournir les conseils dont vous avez besoin afin d'acc\u00e9l\u00e9rer et de r\u00e9duire les risques de vos d\u00e9cisions. Nous avons \u00e0 notre disposition une richesse d'exp\u00e9riences, d'outils, de recherches et de profils.<\/p>\n
Nous n'avons aucun produit \u00e0 vendre et aucun int\u00e9r\u00eat personnel \u00e0 influencer vos r\u00e9sultats. Nous nous concentrons sur des conseils pragmatiques et ind\u00e9pendants.<\/p>\n
Exactitude des informations et garanties
\n<\/strong><\/span><\/h4>\nL'analyse et les recommandations faites dans ce document sont bas\u00e9es sur les informations actuellement disponibles pour Fosway et provenant de sources jug\u00e9es fiables.<\/p>\n
Fosway d\u00e9cline toute garantie quant \u00e0 l'exactitude, l'exhaustivit\u00e9 ou l'ad\u00e9quation de ces informations. Fosway ne pourra \u00eatre tenu responsable des erreurs, omissions ou inad\u00e9quations des informations contenues dans ce document ou de leurs interpr\u00e9tations.<\/p>\n
Les opinions exprim\u00e9es dans ce document sont susceptibles de changer sans pr\u00e9avis. Tout le contenu est la propri\u00e9t\u00e9 de Fosway limited, sauf indication contraire. Tous droits r\u00e9serv\u00e9s.<\/p>\n<\/div>
\u00c0 propos des technologies d'apprentissage<\/strong><\/span><\/h3>\nTechnologies d'apprentissage<\/a> est le plus grand salon et congr\u00e8s europ\u00e9en d\u00e9di\u00e9 \u00e0 la formation et au d\u00e9veloppement professionnel. Il est organis\u00e9 par CloserStill, le premier groupe m\u00e9diatique europ\u00e9en sp\u00e9cialis\u00e9 dans le secteur de la formation, qui propose des congr\u00e8s et des salons, des prix professionnels, des webinaires hebdomadaires, des publications et des ressources en ligne : le tout au service de la formation en entreprise et des technologies utilis\u00e9es dans le domaine de la formation professionnelle.<\/p>\nSes \u00e9v\u00e9nements, produits et publications comprennent :<\/p>\n
\u2022 Le salon Learning Technologies et les salons Learning Technologies et Learning & Skills
\n\u2022 Conf\u00e9rence du groupe \u00ab Apprentissage et comp\u00e9tences \u00bb et Forum d'\u00e9t\u00e9 sur les technologies d'apprentissage
\n\u2022 Learning and Skills Group, une communaut\u00e9 internationale regroupant plus de 9 000 professionnels de la formation et du d\u00e9veloppement
\n\u2022 E-Learning Awards \u2013 c\u00e9l\u00e9brer l'excellence en e-learning et en technologies d'apprentissage
\n\u2022 Dans les pages du magazine Learning Technologies et d'E-learning Age<\/p>\n
Contactez l'\u00e9quipe via info@learningtechnologies.co.uk ou appelez le +44 (0) 1730 817600.<\/p>\n<\/div>
A propos de Fosway Group<\/strong><\/span><\/h3>\nChez Fosway Group, nous sommes convaincus que c'est en d\u00e9veloppant et en mobilisant leurs collaborateurs que les grandes entreprises internationales parviennent \u00e0 \u00eatre performantes et \u00e0 r\u00e9ussir. Tout comme le parcours de chaque collaborateur est unique, la strat\u00e9gie RH de chaque entreprise l'est \u00e9galement.<\/p>\n
Les services d'analyse et de conseil de Fosway Group vous fournissent les informations dont votre organisation a besoin pour obtenir des r\u00e9sultats et \u00e9liminer les risques. Nous savons que tous les aspects des ressources humaines et de la gestion des talents de nouvelle g\u00e9n\u00e9ration sont plus \u00e9troitement li\u00e9s que jamais. En collaborant avec nous, vous acc\u00e9l\u00e9rez votre prise de d\u00e9cision et prenez de meilleures d\u00e9cisions.<\/p>\n
Nous sommes le premier analyste RH ind\u00e9pendant d'Europe, et tout comme la voie romaine dont nous tirons notre nom, vous constaterez que nous sommes d'une franchise hors du commun. Nous n'avons aucun int\u00e9r\u00eat particulier dans vos choix technologiques ou en mati\u00e8re de conseil. Vous pouvez compter sur nous pour vous dire ce que vous devez savoir pour r\u00e9ussir.<\/p>\n
Parmi nos clients, on peut citer : Alstom, Aviva, Boots UK, BP, BT, Centrica, Deutsche Bank, Faurecia, HSBC, International SOS, Lloyds Banking Group, Novartis, PwC, Rolls-Royce, Royal Bank of Scotland, Sanofi, Shell, Swiss Re, Telefonica, Thomson Reuters, Toyota Europe et Vodafone.<\/p>\n
Contactez-nous<\/strong><\/span><\/h4>\nContactez d\u00e8s aujourd'hui notre \u00e9quipe d'analystes pour nous faire part de vos besoins en mati\u00e8re de gestion des talents et b\u00e9n\u00e9ficiez de conseils avis\u00e9s sur votre processus de recrutement et votre prise de d\u00e9cision strat\u00e9gique. Contactez-nous<\/a> en ligne, par t\u00e9l\u00e9phone au +44 (0)20 7917 1870 ou par e-mail info@fosway.com<\/a>.<\/p>\n<\/div><\/div><\/div>
This is the first report based on the data from the Learning Technology Trends survey, conducted in January 2016 with over 1000 respondents. The results tell some interesting stories and we are pleased to share the insights from this research with you here.<\/p>\n<\/div>
<\/p>\n<\/div>
Independent research into the learning technology market in Europe is hard to come by<\/strong><\/span><\/h4>\nThere is not enough independent data about the European learning technology market. Many analysts have left the learning space alone, and what research there is, most commonly comes from suppliers typically highlighting causes close to their own market positioning. Or research might be generated by American authors and is therefore heavily influenced by their views of the US market.<\/p>\n
<\/a><\/p>\nTime for transparency<\/strong><\/span><\/h4>\nIt\u2019s against this background that Fosway Group, in association with Learning Technologies and the Learning and Skills Group, created the first part in an ongoing programme researching the \u2018State of the Learning Technology Market\u2019. The aim is to uncover the realities behind the hype and start to help buyers make informed decisions about their learning technology choices. And of course, for that data to bring a uniquely European perspective.<\/p>\n
With 1000 respondents, this is a serious research initiative<\/strong><\/span><\/h4>\nWith almost 1000 respondents to the survey, gathered at the start of 2016, the information we have gathered from customers, consultants and suppliers is significant. Here is what you need to know about the respondents:<\/p>\n
\u2022 They are overwhelmingly based in Europe and are focused on European organisations.
\n\u2022 90% have an organisation headquartered in Europe
\n\u2022 98% are personally based in Europe<\/p>\n
They also represent a good cross section of European industry:<\/p>\n
\u2022 40% of respondents are from organisations > 5000 Employees
\n\u2022 65% of respondents come from organisations > 1000 Employees<\/p>\n
They cover the views of providers and consumers:<\/p>\n
\u2022 55% are customers, 20% are consultants and 25% represent suppliers<\/p>\n
The Key Headlines<\/strong><\/span><\/h3>\nWhat is the customer experience of European learning technology?<\/strong><\/span><\/h4>\n\u2022 For most, their customer experience of learning technology has stayed the same over the past year – 55%
\n\u2022 The learning technology market does have positive momentum, with 40% seeing an overall improvement
\n\u2022 For a very small minority of 5% their experience has worsened<\/p>\n
On the face of it, there appears to be significant stagnation in buyers\u2019 experiences of learning technology. As we\u2019ll reveal later \u2013 the strength of learning technology platforms, content, services and consulting varies considerably, both across and within learning technology types. The issues for buyers and providers alike is how well this stagnation is being addressed.<\/p>\n
What did customers tell us about how well suppliers understand their needs?<\/strong><\/span><\/h4>\n\u2022 Too many customers do not adequately feel their supplier understands their needs
\n\u2022 Over one third of customers occasionally, rarely or never feel their needs are understood
\n\u2022 Over half of LMS customers don\u2019t feel their needs are always or frequently understood<\/p>\n
The bedrock of any successful purchase is making sure both the buyer and seller understand the need they are addressing. The good news is that nearly 70% of the time, providers will understand customer needs. And customers only identify 2% of providers who never understand their needs.<\/p>\n
But whilst that is a pretty good average, it should not be cause for complacency. Unfortunately, for learning content provision there is a one in three chance that customer needs won\u2019t be clearly understood. For Learning Management Systems (LMS) providers this is even worse, at over 50%. Given the level of investment in LMS platforms, this is a significant market weakness and buyers must share some of the blame around their ability to communicate what they need from these solutions. It is clearly an area that this part of the market needs to be much more effective at communicating. If it doesn\u2019t, the apparent gap in what customers want and what they are getting makes the LMS marketplace, in particular, ripe for disruption.<\/p>\n
How often do suppliers deliver great service?<\/strong><\/span><\/h4>\n\u2022 The majority of learning technology customers always or frequently receive great service \u2013 62%
\n\u2022 Learning content providers deliver the highest customer service, with 76% always or frequently creating a positive impression
\n\u2022 Consulting services are most likely to always deliver great service, at nearly 30%
\n\u2022 LMS providers are typically the weakest service providers -with 60% failing to always or frequently deliver great service<\/p>\n
The delivery of service excellence must be a concern for learning technology providers and professionals. The fact that so many do not always deliver \u2018great\u2019 service is a concern, but also represents an excellent opportunity. The opportunity for providers to compete on service quality, not functionality is potentially immense. For LMS providers, who faired particularly poorly, their low rating here may come from shrinking their service operations. As part of the move to SaaS (Software-as-a-Service) models – shrinking services whilst growing license revenues has often been seen as a positive move by investors. But this may have had some adverse effects. For buyers, proactively contracting around and managing their service expectations may be one way of mitigating this. For suppliers, clearly a lot that could be learned from learning consulting and learning content providers.<\/p>\n
How often do suppliers deliver value for money?<\/strong><\/span><\/h4>\n\u2022 Most buyers feel they get value for money (60%)
\n\u2022 Learning administration services provide the highest value for money (VFM) for customers \u2013 75% always or frequently
\n\u2022 If you look for value for money you can always find it – but only around one in 10 LMS and content providers always provide value for money<\/p>\n
<\/a>When it comes to the value for money customers get from their learning technology providers, learning administration is the clear winner. Perhaps this shouldn\u2019t be a surprise, because the foundation of most learning administration outsourcing is cost management \u2013 and there are always very clear business cases and tangible ROI behind admin outsourcing projects. As a result, value for money is very transparent.<\/p>\nSo, if there is a simple lesson to be learned, if you want to achieve good value for money on any learning investment \u2013 you should have a robust business case. Be clear about the money that you\u2019ll save, as well as how much money your organisation is going to make from your harnessing learning technology solutions!<\/p>\n
Perhaps it is no coincidence that one of the common complaints Fosway Group analysts hear from suppliers is the lack of willingness from buyers to set business metrics and measures of success. If buyers want to see the value of their investments, they need to take measurement much more seriously.<\/p>\n
How often do learning technology providers exceed learners\u2019 expectations?<\/strong><\/span><\/h4>\n\u2022 Learning technology can be too underwhelming with only one in 10 feeling their solutions always exceed learners\u2019 expectations
\n\u2022 Organisations\u2019 LMS platforms are least likely to wow their audiences \u2013 only 20% always or frequently exceed learners\u2019 expectations
\n\u2022 Learning content providers only exceed learner expectations just over a third of the time<\/p>\n
Of all the questions, this one potentially highlights the area of most concern. The long term growth of the learning technologies market is ultimately dependent on its ability to drive advocacy amongst its end users \u2013 the learners themselves. Today, the ability to consistently exceed learners\u2019 expectations is a rarity, especially in LMS and learning content. Whilst that might be, in part, a result of too many solutions being too much alike, there is a strong suspicion that this might also reflect an under investment in the learning experience from buyers as well. Learning technology is often used by organisations to save costs. So, the pursuit of the cheaper solution, rather than the better solution, might be a contributory factor in these results. After all there is something in the phrase \u2013 you get what you pay for!<\/p>\n
How often do learning technology providers deliver a positive impact?<\/strong><\/span><\/h4>\n\u2022 Learning technologies make a difference – with less than 5% of customers reporting they have never had a positive impact
\n\u2022 Typically learning technologies have a positive impact always or frequently over half of the time
\n\u2022 Buyers find it hardest to achieve a positive impact with their LMS with over one fifth rarely or never making a positive impact<\/p>\n
The challenge from the survey results is not if learning technology has a positive impact, but rather how often. If we take \u2018always\u2019 and \u2018frequently\u2019 as our target, then learning technology is hitting its mark more often than not \u2013 just at 54%. But there is considerable room for improvement. Clearly setting tangible goals and measurable business outcomes is a critical first step to rectifying this situation. But, business metrics are only part of the answer. There also needs to be an increased focus on employee advocacy for the learning itself. That requires two things. Firstly, a greater focus on measuring what learners think of the learning experience. Secondly, engaging with them as consumers, in a process of continuous improvement. Learners should have a more prominent voice in selecting and shaping solutions.<\/p>\n
Ultimately though, how often learning solutions have a positive impact on their organisation is down to the effectiveness of learning teams \u2013 and how closely they truly understand and support the needs of their learners.<\/p>\n
How often do learning technology providers innovate their offering?<\/strong><\/span><\/h4>\n\u2022 Innovation is not as widespread as you might assume for a technology focused market
\n\u2022 As the learning technology market matures, providers appear to be gravitating to similar models and methodologies
\n\u2022 Less than 50% always or frequently see providers innovate their offering, this varies considerably between vendors and solutions<\/p>\n
<\/a>Of all the learning technology solutions from our survey, it\u2019s the authoring tools sector that seems to be demonstrating the most innovation, with learning content and LMS falling behind. For authoring, this could be accounted for by the significant shifts in learning delivery\u2013 and which is most clearly encapsulated in mobile learning. What is potentially more surprising is the stagnation of learning content. Only 39% \u2018always or frequently\u2019 see providers innovative their offering in the content space. As discussions with Fosway Group\u2019s Corporate Research Network illustrate, there appears to be an element of group think that has emerged around what learning content is and how it behaves. To quote some specific customer feedback, ‘When you put out a tender for bespoke content \u2013 most of the time what comes back from e-learning suppliers is essentially the same’. Ultimately, how much innovation is the right amount of innovation is difficult to assess, up until we start to see some step change in learning results from buyers. But, in the LMS market in particular, where only one quarter of respondent feel they \u2018always\u2019 or \u2018frequently\u2019 see their providers innovate, don\u2019t be surprised if these customers start to experiment with more next generation-style learning solutions.<\/p>\n How do you expect your demand for learning technology to change in the future?<\/strong><\/span><\/h4>\n\u2022 Mobile, video and social are the top trends with over 80% expecting to increase their use
\n\u2022 Customer expect to increase their demand for more performance support solutions \u2013 75% expect increased demand
\n\u2022 For all the jaundiced ratings from the survey, only 1% plan to stop using their LMS, with 90% expecting their LMS usage to increase or stay the same. The LMS is not dead!
\n\u2022 80% expect their demand for virtual classroom solutions to increase<\/p>\n
With mobile, video and social technologies so pervasive in our day-to-day lives, it is not unsurprising that these should emerge as the top areas of learning technologies where customers are increasing their demand. In many ways you could say the market is catching up with consumer-led technology. But, this change does create opportunities for innovators, because these trends aren\u2019t just about doing the old things on new platforms, or with new media\u2013 it\u2019s also about creating genuinely new and engaging learning experiences. And that should be exciting for everyone!<\/p>\n<\/div>
Pour en savoir plus ?<\/strong><\/span><\/h3>\n<\/a>Si vous souhaitez examiner les d\u00e9tails plus fins de l'enqu\u00eate et trouver l'inspiration pour aborder certains des d\u00e9fis et opportunit\u00e9s qu'elle met en \u00e9vidence, nous avons cr\u00e9\u00e9 une s\u00e9rie de fiches de donn\u00e9es. Celles-ci sont con\u00e7ues pour approfondir les principaux domaines du march\u00e9 identifi\u00e9s dans le cadre de la recherche ; comprendre les besoins des clients, d\u00e9passer les attentes des apprenants, offrir un service de qualit\u00e9, le rapport qualit\u00e9-prix, avoir un impact positif et innover votre offre.<\/p>\nDatasheet #1: Understanding Customer Needs<\/a>
\nFiche technique #2 : D\u00e9passer les attentes des apprenants<\/a>
\nFiche technique #3 : Offrir un service d'excellence<\/a>
\nFiche technique #4 : Un excellent rapport qualit\u00e9-prix<\/a>
\nFiche technique #5 : Avoir un impact positif<\/a>
\nFiche technique #6 : Renouveler votre offre<\/a><\/p>\nLa prochaine phase de ce programme de recherche en cours est en ligne et vous pouvez Participez d\u00e8s maintenant<\/a>. Nous comptons sur votre participation continue.<\/p>\n<\/div><\/div>Acc\u00e9l\u00e9rer et r\u00e9duire les risques<\/strong><\/span><\/h3>\nPour discuter de nos recherches sur les syst\u00e8mes d'apprentissage et de talents, ou pour explorer ce que cela pourrait signifier sp\u00e9cifiquement pour votre organisation, veuillez nous contacter directement.<\/p>\n
Nous utiliserons notre expertise ind\u00e9pendante pour vous fournir les conseils dont vous avez besoin afin d'acc\u00e9l\u00e9rer et de r\u00e9duire les risques de vos d\u00e9cisions. Nous avons \u00e0 notre disposition une richesse d'exp\u00e9riences, d'outils, de recherches et de profils.<\/p>\n
Nous n'avons aucun produit \u00e0 vendre et aucun int\u00e9r\u00eat personnel \u00e0 influencer vos r\u00e9sultats. Nous nous concentrons sur des conseils pragmatiques et ind\u00e9pendants.<\/p>\n
Exactitude des informations et garanties
\n<\/strong><\/span><\/h4>\nL'analyse et les recommandations faites dans ce document sont bas\u00e9es sur les informations actuellement disponibles pour Fosway et provenant de sources jug\u00e9es fiables.<\/p>\n
Fosway d\u00e9cline toute garantie quant \u00e0 l'exactitude, l'exhaustivit\u00e9 ou l'ad\u00e9quation de ces informations. Fosway ne pourra \u00eatre tenu responsable des erreurs, omissions ou inad\u00e9quations des informations contenues dans ce document ou de leurs interpr\u00e9tations.<\/p>\n
Les opinions exprim\u00e9es dans ce document sont susceptibles de changer sans pr\u00e9avis. Tout le contenu est la propri\u00e9t\u00e9 de Fosway limited, sauf indication contraire. Tous droits r\u00e9serv\u00e9s.<\/p>\n<\/div>
\u00c0 propos des technologies d'apprentissage<\/strong><\/span><\/h3>\nTechnologies d'apprentissage<\/a> est le plus grand salon et congr\u00e8s europ\u00e9en d\u00e9di\u00e9 \u00e0 la formation et au d\u00e9veloppement professionnel. Il est organis\u00e9 par CloserStill, le premier groupe m\u00e9diatique europ\u00e9en sp\u00e9cialis\u00e9 dans le secteur de la formation, qui propose des congr\u00e8s et des salons, des prix professionnels, des webinaires hebdomadaires, des publications et des ressources en ligne : le tout au service de la formation en entreprise et des technologies utilis\u00e9es dans le domaine de la formation professionnelle.<\/p>\nSes \u00e9v\u00e9nements, produits et publications comprennent :<\/p>\n
\u2022 Le salon Learning Technologies et les salons Learning Technologies et Learning & Skills
\n\u2022 Conf\u00e9rence du groupe \u00ab Apprentissage et comp\u00e9tences \u00bb et Forum d'\u00e9t\u00e9 sur les technologies d'apprentissage
\n\u2022 Learning and Skills Group, une communaut\u00e9 internationale regroupant plus de 9 000 professionnels de la formation et du d\u00e9veloppement
\n\u2022 E-Learning Awards \u2013 c\u00e9l\u00e9brer l'excellence en e-learning et en technologies d'apprentissage
\n\u2022 Dans les pages du magazine Learning Technologies et d'E-learning Age<\/p>\n
Contactez l'\u00e9quipe via info@learningtechnologies.co.uk ou appelez le +44 (0) 1730 817600.<\/p>\n<\/div>
A propos de Fosway Group<\/strong><\/span><\/h3>\nChez Fosway Group, nous sommes convaincus que c'est en d\u00e9veloppant et en mobilisant leurs collaborateurs que les grandes entreprises internationales parviennent \u00e0 \u00eatre performantes et \u00e0 r\u00e9ussir. Tout comme le parcours de chaque collaborateur est unique, la strat\u00e9gie RH de chaque entreprise l'est \u00e9galement.<\/p>\n
Les services d'analyse et de conseil de Fosway Group vous fournissent les informations dont votre organisation a besoin pour obtenir des r\u00e9sultats et \u00e9liminer les risques. Nous savons que tous les aspects des ressources humaines et de la gestion des talents de nouvelle g\u00e9n\u00e9ration sont plus \u00e9troitement li\u00e9s que jamais. En collaborant avec nous, vous acc\u00e9l\u00e9rez votre prise de d\u00e9cision et prenez de meilleures d\u00e9cisions.<\/p>\n
Nous sommes le premier analyste RH ind\u00e9pendant d'Europe, et tout comme la voie romaine dont nous tirons notre nom, vous constaterez que nous sommes d'une franchise hors du commun. Nous n'avons aucun int\u00e9r\u00eat particulier dans vos choix technologiques ou en mati\u00e8re de conseil. Vous pouvez compter sur nous pour vous dire ce que vous devez savoir pour r\u00e9ussir.<\/p>\n
Parmi nos clients, on peut citer : Alstom, Aviva, Boots UK, BP, BT, Centrica, Deutsche Bank, Faurecia, HSBC, International SOS, Lloyds Banking Group, Novartis, PwC, Rolls-Royce, Royal Bank of Scotland, Sanofi, Shell, Swiss Re, Telefonica, Thomson Reuters, Toyota Europe et Vodafone.<\/p>\n
Contactez-nous<\/strong><\/span><\/h4>\nContactez d\u00e8s aujourd'hui notre \u00e9quipe d'analystes pour nous faire part de vos besoins en mati\u00e8re de gestion des talents et b\u00e9n\u00e9ficiez de conseils avis\u00e9s sur votre processus de recrutement et votre prise de d\u00e9cision strat\u00e9gique. Contactez-nous<\/a> en ligne, par t\u00e9l\u00e9phone au +44 (0)20 7917 1870 ou par e-mail info@fosway.com<\/a>.<\/p>\n<\/div><\/div><\/div>
<\/a><\/p>\nTime for transparency<\/strong><\/span><\/h4>\nIt\u2019s against this background that Fosway Group, in association with Learning Technologies and the Learning and Skills Group, created the first part in an ongoing programme researching the \u2018State of the Learning Technology Market\u2019. The aim is to uncover the realities behind the hype and start to help buyers make informed decisions about their learning technology choices. And of course, for that data to bring a uniquely European perspective.<\/p>\n
With 1000 respondents, this is a serious research initiative<\/strong><\/span><\/h4>\nWith almost 1000 respondents to the survey, gathered at the start of 2016, the information we have gathered from customers, consultants and suppliers is significant. Here is what you need to know about the respondents:<\/p>\n
\u2022 They are overwhelmingly based in Europe and are focused on European organisations.
\n\u2022 90% have an organisation headquartered in Europe
\n\u2022 98% are personally based in Europe<\/p>\n
They also represent a good cross section of European industry:<\/p>\n
\u2022 40% of respondents are from organisations > 5000 Employees
\n\u2022 65% of respondents come from organisations > 1000 Employees<\/p>\n
They cover the views of providers and consumers:<\/p>\n
\u2022 55% are customers, 20% are consultants and 25% represent suppliers<\/p>\n
The Key Headlines<\/strong><\/span><\/h3>\nWhat is the customer experience of European learning technology?<\/strong><\/span><\/h4>\n\u2022 For most, their customer experience of learning technology has stayed the same over the past year – 55%
\n\u2022 The learning technology market does have positive momentum, with 40% seeing an overall improvement
\n\u2022 For a very small minority of 5% their experience has worsened<\/p>\n
On the face of it, there appears to be significant stagnation in buyers\u2019 experiences of learning technology. As we\u2019ll reveal later \u2013 the strength of learning technology platforms, content, services and consulting varies considerably, both across and within learning technology types. The issues for buyers and providers alike is how well this stagnation is being addressed.<\/p>\n
What did customers tell us about how well suppliers understand their needs?<\/strong><\/span><\/h4>\n\u2022 Too many customers do not adequately feel their supplier understands their needs
\n\u2022 Over one third of customers occasionally, rarely or never feel their needs are understood
\n\u2022 Over half of LMS customers don\u2019t feel their needs are always or frequently understood<\/p>\n
The bedrock of any successful purchase is making sure both the buyer and seller understand the need they are addressing. The good news is that nearly 70% of the time, providers will understand customer needs. And customers only identify 2% of providers who never understand their needs.<\/p>\n
But whilst that is a pretty good average, it should not be cause for complacency. Unfortunately, for learning content provision there is a one in three chance that customer needs won\u2019t be clearly understood. For Learning Management Systems (LMS) providers this is even worse, at over 50%. Given the level of investment in LMS platforms, this is a significant market weakness and buyers must share some of the blame around their ability to communicate what they need from these solutions. It is clearly an area that this part of the market needs to be much more effective at communicating. If it doesn\u2019t, the apparent gap in what customers want and what they are getting makes the LMS marketplace, in particular, ripe for disruption.<\/p>\n
How often do suppliers deliver great service?<\/strong><\/span><\/h4>\n\u2022 The majority of learning technology customers always or frequently receive great service \u2013 62%
\n\u2022 Learning content providers deliver the highest customer service, with 76% always or frequently creating a positive impression
\n\u2022 Consulting services are most likely to always deliver great service, at nearly 30%
\n\u2022 LMS providers are typically the weakest service providers -with 60% failing to always or frequently deliver great service<\/p>\n
The delivery of service excellence must be a concern for learning technology providers and professionals. The fact that so many do not always deliver \u2018great\u2019 service is a concern, but also represents an excellent opportunity. The opportunity for providers to compete on service quality, not functionality is potentially immense. For LMS providers, who faired particularly poorly, their low rating here may come from shrinking their service operations. As part of the move to SaaS (Software-as-a-Service) models – shrinking services whilst growing license revenues has often been seen as a positive move by investors. But this may have had some adverse effects. For buyers, proactively contracting around and managing their service expectations may be one way of mitigating this. For suppliers, clearly a lot that could be learned from learning consulting and learning content providers.<\/p>\n
How often do suppliers deliver value for money?<\/strong><\/span><\/h4>\n\u2022 Most buyers feel they get value for money (60%)
\n\u2022 Learning administration services provide the highest value for money (VFM) for customers \u2013 75% always or frequently
\n\u2022 If you look for value for money you can always find it – but only around one in 10 LMS and content providers always provide value for money<\/p>\n
<\/a>When it comes to the value for money customers get from their learning technology providers, learning administration is the clear winner. Perhaps this shouldn\u2019t be a surprise, because the foundation of most learning administration outsourcing is cost management \u2013 and there are always very clear business cases and tangible ROI behind admin outsourcing projects. As a result, value for money is very transparent.<\/p>\nSo, if there is a simple lesson to be learned, if you want to achieve good value for money on any learning investment \u2013 you should have a robust business case. Be clear about the money that you\u2019ll save, as well as how much money your organisation is going to make from your harnessing learning technology solutions!<\/p>\n
Perhaps it is no coincidence that one of the common complaints Fosway Group analysts hear from suppliers is the lack of willingness from buyers to set business metrics and measures of success. If buyers want to see the value of their investments, they need to take measurement much more seriously.<\/p>\n
How often do learning technology providers exceed learners\u2019 expectations?<\/strong><\/span><\/h4>\n\u2022 Learning technology can be too underwhelming with only one in 10 feeling their solutions always exceed learners\u2019 expectations
\n\u2022 Organisations\u2019 LMS platforms are least likely to wow their audiences \u2013 only 20% always or frequently exceed learners\u2019 expectations
\n\u2022 Learning content providers only exceed learner expectations just over a third of the time<\/p>\n
Of all the questions, this one potentially highlights the area of most concern. The long term growth of the learning technologies market is ultimately dependent on its ability to drive advocacy amongst its end users \u2013 the learners themselves. Today, the ability to consistently exceed learners\u2019 expectations is a rarity, especially in LMS and learning content. Whilst that might be, in part, a result of too many solutions being too much alike, there is a strong suspicion that this might also reflect an under investment in the learning experience from buyers as well. Learning technology is often used by organisations to save costs. So, the pursuit of the cheaper solution, rather than the better solution, might be a contributory factor in these results. After all there is something in the phrase \u2013 you get what you pay for!<\/p>\n
How often do learning technology providers deliver a positive impact?<\/strong><\/span><\/h4>\n\u2022 Learning technologies make a difference – with less than 5% of customers reporting they have never had a positive impact
\n\u2022 Typically learning technologies have a positive impact always or frequently over half of the time
\n\u2022 Buyers find it hardest to achieve a positive impact with their LMS with over one fifth rarely or never making a positive impact<\/p>\n
The challenge from the survey results is not if learning technology has a positive impact, but rather how often. If we take \u2018always\u2019 and \u2018frequently\u2019 as our target, then learning technology is hitting its mark more often than not \u2013 just at 54%. But there is considerable room for improvement. Clearly setting tangible goals and measurable business outcomes is a critical first step to rectifying this situation. But, business metrics are only part of the answer. There also needs to be an increased focus on employee advocacy for the learning itself. That requires two things. Firstly, a greater focus on measuring what learners think of the learning experience. Secondly, engaging with them as consumers, in a process of continuous improvement. Learners should have a more prominent voice in selecting and shaping solutions.<\/p>\n
Ultimately though, how often learning solutions have a positive impact on their organisation is down to the effectiveness of learning teams \u2013 and how closely they truly understand and support the needs of their learners.<\/p>\n
How often do learning technology providers innovate their offering?<\/strong><\/span><\/h4>\n\u2022 Innovation is not as widespread as you might assume for a technology focused market
\n\u2022 As the learning technology market matures, providers appear to be gravitating to similar models and methodologies
\n\u2022 Less than 50% always or frequently see providers innovate their offering, this varies considerably between vendors and solutions<\/p>\n
<\/a>Of all the learning technology solutions from our survey, it\u2019s the authoring tools sector that seems to be demonstrating the most innovation, with learning content and LMS falling behind. For authoring, this could be accounted for by the significant shifts in learning delivery\u2013 and which is most clearly encapsulated in mobile learning. What is potentially more surprising is the stagnation of learning content. Only 39% \u2018always or frequently\u2019 see providers innovative their offering in the content space. As discussions with Fosway Group\u2019s Corporate Research Network illustrate, there appears to be an element of group think that has emerged around what learning content is and how it behaves. To quote some specific customer feedback, ‘When you put out a tender for bespoke content \u2013 most of the time what comes back from e-learning suppliers is essentially the same’. Ultimately, how much innovation is the right amount of innovation is difficult to assess, up until we start to see some step change in learning results from buyers. But, in the LMS market in particular, where only one quarter of respondent feel they \u2018always\u2019 or \u2018frequently\u2019 see their providers innovate, don\u2019t be surprised if these customers start to experiment with more next generation-style learning solutions.<\/p>\n How do you expect your demand for learning technology to change in the future?<\/strong><\/span><\/h4>\n\u2022 Mobile, video and social are the top trends with over 80% expecting to increase their use
\n\u2022 Customer expect to increase their demand for more performance support solutions \u2013 75% expect increased demand
\n\u2022 For all the jaundiced ratings from the survey, only 1% plan to stop using their LMS, with 90% expecting their LMS usage to increase or stay the same. The LMS is not dead!
\n\u2022 80% expect their demand for virtual classroom solutions to increase<\/p>\n
With mobile, video and social technologies so pervasive in our day-to-day lives, it is not unsurprising that these should emerge as the top areas of learning technologies where customers are increasing their demand. In many ways you could say the market is catching up with consumer-led technology. But, this change does create opportunities for innovators, because these trends aren\u2019t just about doing the old things on new platforms, or with new media\u2013 it\u2019s also about creating genuinely new and engaging learning experiences. And that should be exciting for everyone!<\/p>\n<\/div>
Pour en savoir plus ?<\/strong><\/span><\/h3>\n<\/a>Si vous souhaitez examiner les d\u00e9tails plus fins de l'enqu\u00eate et trouver l'inspiration pour aborder certains des d\u00e9fis et opportunit\u00e9s qu'elle met en \u00e9vidence, nous avons cr\u00e9\u00e9 une s\u00e9rie de fiches de donn\u00e9es. Celles-ci sont con\u00e7ues pour approfondir les principaux domaines du march\u00e9 identifi\u00e9s dans le cadre de la recherche ; comprendre les besoins des clients, d\u00e9passer les attentes des apprenants, offrir un service de qualit\u00e9, le rapport qualit\u00e9-prix, avoir un impact positif et innover votre offre.<\/p>\nDatasheet #1: Understanding Customer Needs<\/a>
\nFiche technique #2 : D\u00e9passer les attentes des apprenants<\/a>
\nFiche technique #3 : Offrir un service d'excellence<\/a>
\nFiche technique #4 : Un excellent rapport qualit\u00e9-prix<\/a>
\nFiche technique #5 : Avoir un impact positif<\/a>
\nFiche technique #6 : Renouveler votre offre<\/a><\/p>\nLa prochaine phase de ce programme de recherche en cours est en ligne et vous pouvez Participez d\u00e8s maintenant<\/a>. Nous comptons sur votre participation continue.<\/p>\n<\/div><\/div>Acc\u00e9l\u00e9rer et r\u00e9duire les risques<\/strong><\/span><\/h3>\nPour discuter de nos recherches sur les syst\u00e8mes d'apprentissage et de talents, ou pour explorer ce que cela pourrait signifier sp\u00e9cifiquement pour votre organisation, veuillez nous contacter directement.<\/p>\n
Nous utiliserons notre expertise ind\u00e9pendante pour vous fournir les conseils dont vous avez besoin afin d'acc\u00e9l\u00e9rer et de r\u00e9duire les risques de vos d\u00e9cisions. Nous avons \u00e0 notre disposition une richesse d'exp\u00e9riences, d'outils, de recherches et de profils.<\/p>\n
Nous n'avons aucun produit \u00e0 vendre et aucun int\u00e9r\u00eat personnel \u00e0 influencer vos r\u00e9sultats. Nous nous concentrons sur des conseils pragmatiques et ind\u00e9pendants.<\/p>\n
Exactitude des informations et garanties
\n<\/strong><\/span><\/h4>\nL'analyse et les recommandations faites dans ce document sont bas\u00e9es sur les informations actuellement disponibles pour Fosway et provenant de sources jug\u00e9es fiables.<\/p>\n
Fosway d\u00e9cline toute garantie quant \u00e0 l'exactitude, l'exhaustivit\u00e9 ou l'ad\u00e9quation de ces informations. Fosway ne pourra \u00eatre tenu responsable des erreurs, omissions ou inad\u00e9quations des informations contenues dans ce document ou de leurs interpr\u00e9tations.<\/p>\n
Les opinions exprim\u00e9es dans ce document sont susceptibles de changer sans pr\u00e9avis. Tout le contenu est la propri\u00e9t\u00e9 de Fosway limited, sauf indication contraire. Tous droits r\u00e9serv\u00e9s.<\/p>\n<\/div>
\u00c0 propos des technologies d'apprentissage<\/strong><\/span><\/h3>\nTechnologies d'apprentissage<\/a> est le plus grand salon et congr\u00e8s europ\u00e9en d\u00e9di\u00e9 \u00e0 la formation et au d\u00e9veloppement professionnel. Il est organis\u00e9 par CloserStill, le premier groupe m\u00e9diatique europ\u00e9en sp\u00e9cialis\u00e9 dans le secteur de la formation, qui propose des congr\u00e8s et des salons, des prix professionnels, des webinaires hebdomadaires, des publications et des ressources en ligne : le tout au service de la formation en entreprise et des technologies utilis\u00e9es dans le domaine de la formation professionnelle.<\/p>\nSes \u00e9v\u00e9nements, produits et publications comprennent :<\/p>\n
\u2022 Le salon Learning Technologies et les salons Learning Technologies et Learning & Skills
\n\u2022 Conf\u00e9rence du groupe \u00ab Apprentissage et comp\u00e9tences \u00bb et Forum d'\u00e9t\u00e9 sur les technologies d'apprentissage
\n\u2022 Learning and Skills Group, une communaut\u00e9 internationale regroupant plus de 9 000 professionnels de la formation et du d\u00e9veloppement
\n\u2022 E-Learning Awards \u2013 c\u00e9l\u00e9brer l'excellence en e-learning et en technologies d'apprentissage
\n\u2022 Dans les pages du magazine Learning Technologies et d'E-learning Age<\/p>\n
Contactez l'\u00e9quipe via info@learningtechnologies.co.uk ou appelez le +44 (0) 1730 817600.<\/p>\n<\/div>
A propos de Fosway Group<\/strong><\/span><\/h3>\nChez Fosway Group, nous sommes convaincus que c'est en d\u00e9veloppant et en mobilisant leurs collaborateurs que les grandes entreprises internationales parviennent \u00e0 \u00eatre performantes et \u00e0 r\u00e9ussir. Tout comme le parcours de chaque collaborateur est unique, la strat\u00e9gie RH de chaque entreprise l'est \u00e9galement.<\/p>\n
Les services d'analyse et de conseil de Fosway Group vous fournissent les informations dont votre organisation a besoin pour obtenir des r\u00e9sultats et \u00e9liminer les risques. Nous savons que tous les aspects des ressources humaines et de la gestion des talents de nouvelle g\u00e9n\u00e9ration sont plus \u00e9troitement li\u00e9s que jamais. En collaborant avec nous, vous acc\u00e9l\u00e9rez votre prise de d\u00e9cision et prenez de meilleures d\u00e9cisions.<\/p>\n
Nous sommes le premier analyste RH ind\u00e9pendant d'Europe, et tout comme la voie romaine dont nous tirons notre nom, vous constaterez que nous sommes d'une franchise hors du commun. Nous n'avons aucun int\u00e9r\u00eat particulier dans vos choix technologiques ou en mati\u00e8re de conseil. Vous pouvez compter sur nous pour vous dire ce que vous devez savoir pour r\u00e9ussir.<\/p>\n
Parmi nos clients, on peut citer : Alstom, Aviva, Boots UK, BP, BT, Centrica, Deutsche Bank, Faurecia, HSBC, International SOS, Lloyds Banking Group, Novartis, PwC, Rolls-Royce, Royal Bank of Scotland, Sanofi, Shell, Swiss Re, Telefonica, Thomson Reuters, Toyota Europe et Vodafone.<\/p>\n
Contactez-nous<\/strong><\/span><\/h4>\nContactez d\u00e8s aujourd'hui notre \u00e9quipe d'analystes pour nous faire part de vos besoins en mati\u00e8re de gestion des talents et b\u00e9n\u00e9ficiez de conseils avis\u00e9s sur votre processus de recrutement et votre prise de d\u00e9cision strat\u00e9gique. Contactez-nous<\/a> en ligne, par t\u00e9l\u00e9phone au +44 (0)20 7917 1870 ou par e-mail info@fosway.com<\/a>.<\/p>\n<\/div><\/div><\/div>
With almost 1000 respondents to the survey, gathered at the start of 2016, the information we have gathered from customers, consultants and suppliers is significant. Here is what you need to know about the respondents:<\/p>\n
\u2022 They are overwhelmingly based in Europe and are focused on European organisations.
\n\u2022 90% have an organisation headquartered in Europe
\n\u2022 98% are personally based in Europe<\/p>\n
They also represent a good cross section of European industry:<\/p>\n
\u2022 40% of respondents are from organisations > 5000 Employees
\n\u2022 65% of respondents come from organisations > 1000 Employees<\/p>\n
They cover the views of providers and consumers:<\/p>\n
\u2022 55% are customers, 20% are consultants and 25% represent suppliers<\/p>\n
The Key Headlines<\/strong><\/span><\/h3>\nWhat is the customer experience of European learning technology?<\/strong><\/span><\/h4>\n\u2022 For most, their customer experience of learning technology has stayed the same over the past year – 55%
\n\u2022 The learning technology market does have positive momentum, with 40% seeing an overall improvement
\n\u2022 For a very small minority of 5% their experience has worsened<\/p>\n
On the face of it, there appears to be significant stagnation in buyers\u2019 experiences of learning technology. As we\u2019ll reveal later \u2013 the strength of learning technology platforms, content, services and consulting varies considerably, both across and within learning technology types. The issues for buyers and providers alike is how well this stagnation is being addressed.<\/p>\n
What did customers tell us about how well suppliers understand their needs?<\/strong><\/span><\/h4>\n\u2022 Too many customers do not adequately feel their supplier understands their needs
\n\u2022 Over one third of customers occasionally, rarely or never feel their needs are understood
\n\u2022 Over half of LMS customers don\u2019t feel their needs are always or frequently understood<\/p>\n
The bedrock of any successful purchase is making sure both the buyer and seller understand the need they are addressing. The good news is that nearly 70% of the time, providers will understand customer needs. And customers only identify 2% of providers who never understand their needs.<\/p>\n
But whilst that is a pretty good average, it should not be cause for complacency. Unfortunately, for learning content provision there is a one in three chance that customer needs won\u2019t be clearly understood. For Learning Management Systems (LMS) providers this is even worse, at over 50%. Given the level of investment in LMS platforms, this is a significant market weakness and buyers must share some of the blame around their ability to communicate what they need from these solutions. It is clearly an area that this part of the market needs to be much more effective at communicating. If it doesn\u2019t, the apparent gap in what customers want and what they are getting makes the LMS marketplace, in particular, ripe for disruption.<\/p>\n
How often do suppliers deliver great service?<\/strong><\/span><\/h4>\n\u2022 The majority of learning technology customers always or frequently receive great service \u2013 62%
\n\u2022 Learning content providers deliver the highest customer service, with 76% always or frequently creating a positive impression
\n\u2022 Consulting services are most likely to always deliver great service, at nearly 30%
\n\u2022 LMS providers are typically the weakest service providers -with 60% failing to always or frequently deliver great service<\/p>\n
The delivery of service excellence must be a concern for learning technology providers and professionals. The fact that so many do not always deliver \u2018great\u2019 service is a concern, but also represents an excellent opportunity. The opportunity for providers to compete on service quality, not functionality is potentially immense. For LMS providers, who faired particularly poorly, their low rating here may come from shrinking their service operations. As part of the move to SaaS (Software-as-a-Service) models – shrinking services whilst growing license revenues has often been seen as a positive move by investors. But this may have had some adverse effects. For buyers, proactively contracting around and managing their service expectations may be one way of mitigating this. For suppliers, clearly a lot that could be learned from learning consulting and learning content providers.<\/p>\n
How often do suppliers deliver value for money?<\/strong><\/span><\/h4>\n\u2022 Most buyers feel they get value for money (60%)
\n\u2022 Learning administration services provide the highest value for money (VFM) for customers \u2013 75% always or frequently
\n\u2022 If you look for value for money you can always find it – but only around one in 10 LMS and content providers always provide value for money<\/p>\n
<\/a>When it comes to the value for money customers get from their learning technology providers, learning administration is the clear winner. Perhaps this shouldn\u2019t be a surprise, because the foundation of most learning administration outsourcing is cost management \u2013 and there are always very clear business cases and tangible ROI behind admin outsourcing projects. As a result, value for money is very transparent.<\/p>\nSo, if there is a simple lesson to be learned, if you want to achieve good value for money on any learning investment \u2013 you should have a robust business case. Be clear about the money that you\u2019ll save, as well as how much money your organisation is going to make from your harnessing learning technology solutions!<\/p>\n
Perhaps it is no coincidence that one of the common complaints Fosway Group analysts hear from suppliers is the lack of willingness from buyers to set business metrics and measures of success. If buyers want to see the value of their investments, they need to take measurement much more seriously.<\/p>\n
How often do learning technology providers exceed learners\u2019 expectations?<\/strong><\/span><\/h4>\n\u2022 Learning technology can be too underwhelming with only one in 10 feeling their solutions always exceed learners\u2019 expectations
\n\u2022 Organisations\u2019 LMS platforms are least likely to wow their audiences \u2013 only 20% always or frequently exceed learners\u2019 expectations
\n\u2022 Learning content providers only exceed learner expectations just over a third of the time<\/p>\n
Of all the questions, this one potentially highlights the area of most concern. The long term growth of the learning technologies market is ultimately dependent on its ability to drive advocacy amongst its end users \u2013 the learners themselves. Today, the ability to consistently exceed learners\u2019 expectations is a rarity, especially in LMS and learning content. Whilst that might be, in part, a result of too many solutions being too much alike, there is a strong suspicion that this might also reflect an under investment in the learning experience from buyers as well. Learning technology is often used by organisations to save costs. So, the pursuit of the cheaper solution, rather than the better solution, might be a contributory factor in these results. After all there is something in the phrase \u2013 you get what you pay for!<\/p>\n
How often do learning technology providers deliver a positive impact?<\/strong><\/span><\/h4>\n\u2022 Learning technologies make a difference – with less than 5% of customers reporting they have never had a positive impact
\n\u2022 Typically learning technologies have a positive impact always or frequently over half of the time
\n\u2022 Buyers find it hardest to achieve a positive impact with their LMS with over one fifth rarely or never making a positive impact<\/p>\n
The challenge from the survey results is not if learning technology has a positive impact, but rather how often. If we take \u2018always\u2019 and \u2018frequently\u2019 as our target, then learning technology is hitting its mark more often than not \u2013 just at 54%. But there is considerable room for improvement. Clearly setting tangible goals and measurable business outcomes is a critical first step to rectifying this situation. But, business metrics are only part of the answer. There also needs to be an increased focus on employee advocacy for the learning itself. That requires two things. Firstly, a greater focus on measuring what learners think of the learning experience. Secondly, engaging with them as consumers, in a process of continuous improvement. Learners should have a more prominent voice in selecting and shaping solutions.<\/p>\n
Ultimately though, how often learning solutions have a positive impact on their organisation is down to the effectiveness of learning teams \u2013 and how closely they truly understand and support the needs of their learners.<\/p>\n
How often do learning technology providers innovate their offering?<\/strong><\/span><\/h4>\n\u2022 Innovation is not as widespread as you might assume for a technology focused market
\n\u2022 As the learning technology market matures, providers appear to be gravitating to similar models and methodologies
\n\u2022 Less than 50% always or frequently see providers innovate their offering, this varies considerably between vendors and solutions<\/p>\n
<\/a>Of all the learning technology solutions from our survey, it\u2019s the authoring tools sector that seems to be demonstrating the most innovation, with learning content and LMS falling behind. For authoring, this could be accounted for by the significant shifts in learning delivery\u2013 and which is most clearly encapsulated in mobile learning. What is potentially more surprising is the stagnation of learning content. Only 39% \u2018always or frequently\u2019 see providers innovative their offering in the content space. As discussions with Fosway Group\u2019s Corporate Research Network illustrate, there appears to be an element of group think that has emerged around what learning content is and how it behaves. To quote some specific customer feedback, ‘When you put out a tender for bespoke content \u2013 most of the time what comes back from e-learning suppliers is essentially the same’. Ultimately, how much innovation is the right amount of innovation is difficult to assess, up until we start to see some step change in learning results from buyers. But, in the LMS market in particular, where only one quarter of respondent feel they \u2018always\u2019 or \u2018frequently\u2019 see their providers innovate, don\u2019t be surprised if these customers start to experiment with more next generation-style learning solutions.<\/p>\n How do you expect your demand for learning technology to change in the future?<\/strong><\/span><\/h4>\n\u2022 Mobile, video and social are the top trends with over 80% expecting to increase their use
\n\u2022 Customer expect to increase their demand for more performance support solutions \u2013 75% expect increased demand
\n\u2022 For all the jaundiced ratings from the survey, only 1% plan to stop using their LMS, with 90% expecting their LMS usage to increase or stay the same. The LMS is not dead!
\n\u2022 80% expect their demand for virtual classroom solutions to increase<\/p>\n
With mobile, video and social technologies so pervasive in our day-to-day lives, it is not unsurprising that these should emerge as the top areas of learning technologies where customers are increasing their demand. In many ways you could say the market is catching up with consumer-led technology. But, this change does create opportunities for innovators, because these trends aren\u2019t just about doing the old things on new platforms, or with new media\u2013 it\u2019s also about creating genuinely new and engaging learning experiences. And that should be exciting for everyone!<\/p>\n<\/div>
Pour en savoir plus ?<\/strong><\/span><\/h3>\n<\/a>Si vous souhaitez examiner les d\u00e9tails plus fins de l'enqu\u00eate et trouver l'inspiration pour aborder certains des d\u00e9fis et opportunit\u00e9s qu'elle met en \u00e9vidence, nous avons cr\u00e9\u00e9 une s\u00e9rie de fiches de donn\u00e9es. Celles-ci sont con\u00e7ues pour approfondir les principaux domaines du march\u00e9 identifi\u00e9s dans le cadre de la recherche ; comprendre les besoins des clients, d\u00e9passer les attentes des apprenants, offrir un service de qualit\u00e9, le rapport qualit\u00e9-prix, avoir un impact positif et innover votre offre.<\/p>\nDatasheet #1: Understanding Customer Needs<\/a>
\nFiche technique #2 : D\u00e9passer les attentes des apprenants<\/a>
\nFiche technique #3 : Offrir un service d'excellence<\/a>
\nFiche technique #4 : Un excellent rapport qualit\u00e9-prix<\/a>
\nFiche technique #5 : Avoir un impact positif<\/a>
\nFiche technique #6 : Renouveler votre offre<\/a><\/p>\nLa prochaine phase de ce programme de recherche en cours est en ligne et vous pouvez Participez d\u00e8s maintenant<\/a>. Nous comptons sur votre participation continue.<\/p>\n<\/div><\/div>Acc\u00e9l\u00e9rer et r\u00e9duire les risques<\/strong><\/span><\/h3>\nPour discuter de nos recherches sur les syst\u00e8mes d'apprentissage et de talents, ou pour explorer ce que cela pourrait signifier sp\u00e9cifiquement pour votre organisation, veuillez nous contacter directement.<\/p>\n
Nous utiliserons notre expertise ind\u00e9pendante pour vous fournir les conseils dont vous avez besoin afin d'acc\u00e9l\u00e9rer et de r\u00e9duire les risques de vos d\u00e9cisions. Nous avons \u00e0 notre disposition une richesse d'exp\u00e9riences, d'outils, de recherches et de profils.<\/p>\n
Nous n'avons aucun produit \u00e0 vendre et aucun int\u00e9r\u00eat personnel \u00e0 influencer vos r\u00e9sultats. Nous nous concentrons sur des conseils pragmatiques et ind\u00e9pendants.<\/p>\n
Exactitude des informations et garanties
\n<\/strong><\/span><\/h4>\nL'analyse et les recommandations faites dans ce document sont bas\u00e9es sur les informations actuellement disponibles pour Fosway et provenant de sources jug\u00e9es fiables.<\/p>\n
Fosway d\u00e9cline toute garantie quant \u00e0 l'exactitude, l'exhaustivit\u00e9 ou l'ad\u00e9quation de ces informations. Fosway ne pourra \u00eatre tenu responsable des erreurs, omissions ou inad\u00e9quations des informations contenues dans ce document ou de leurs interpr\u00e9tations.<\/p>\n
Les opinions exprim\u00e9es dans ce document sont susceptibles de changer sans pr\u00e9avis. Tout le contenu est la propri\u00e9t\u00e9 de Fosway limited, sauf indication contraire. Tous droits r\u00e9serv\u00e9s.<\/p>\n<\/div>
\u00c0 propos des technologies d'apprentissage<\/strong><\/span><\/h3>\nTechnologies d'apprentissage<\/a> est le plus grand salon et congr\u00e8s europ\u00e9en d\u00e9di\u00e9 \u00e0 la formation et au d\u00e9veloppement professionnel. Il est organis\u00e9 par CloserStill, le premier groupe m\u00e9diatique europ\u00e9en sp\u00e9cialis\u00e9 dans le secteur de la formation, qui propose des congr\u00e8s et des salons, des prix professionnels, des webinaires hebdomadaires, des publications et des ressources en ligne : le tout au service de la formation en entreprise et des technologies utilis\u00e9es dans le domaine de la formation professionnelle.<\/p>\nSes \u00e9v\u00e9nements, produits et publications comprennent :<\/p>\n
\u2022 Le salon Learning Technologies et les salons Learning Technologies et Learning & Skills
\n\u2022 Conf\u00e9rence du groupe \u00ab Apprentissage et comp\u00e9tences \u00bb et Forum d'\u00e9t\u00e9 sur les technologies d'apprentissage
\n\u2022 Learning and Skills Group, une communaut\u00e9 internationale regroupant plus de 9 000 professionnels de la formation et du d\u00e9veloppement
\n\u2022 E-Learning Awards \u2013 c\u00e9l\u00e9brer l'excellence en e-learning et en technologies d'apprentissage
\n\u2022 Dans les pages du magazine Learning Technologies et d'E-learning Age<\/p>\n
Contactez l'\u00e9quipe via info@learningtechnologies.co.uk ou appelez le +44 (0) 1730 817600.<\/p>\n<\/div>
A propos de Fosway Group<\/strong><\/span><\/h3>\nChez Fosway Group, nous sommes convaincus que c'est en d\u00e9veloppant et en mobilisant leurs collaborateurs que les grandes entreprises internationales parviennent \u00e0 \u00eatre performantes et \u00e0 r\u00e9ussir. Tout comme le parcours de chaque collaborateur est unique, la strat\u00e9gie RH de chaque entreprise l'est \u00e9galement.<\/p>\n
Les services d'analyse et de conseil de Fosway Group vous fournissent les informations dont votre organisation a besoin pour obtenir des r\u00e9sultats et \u00e9liminer les risques. Nous savons que tous les aspects des ressources humaines et de la gestion des talents de nouvelle g\u00e9n\u00e9ration sont plus \u00e9troitement li\u00e9s que jamais. En collaborant avec nous, vous acc\u00e9l\u00e9rez votre prise de d\u00e9cision et prenez de meilleures d\u00e9cisions.<\/p>\n
Nous sommes le premier analyste RH ind\u00e9pendant d'Europe, et tout comme la voie romaine dont nous tirons notre nom, vous constaterez que nous sommes d'une franchise hors du commun. Nous n'avons aucun int\u00e9r\u00eat particulier dans vos choix technologiques ou en mati\u00e8re de conseil. Vous pouvez compter sur nous pour vous dire ce que vous devez savoir pour r\u00e9ussir.<\/p>\n
Parmi nos clients, on peut citer : Alstom, Aviva, Boots UK, BP, BT, Centrica, Deutsche Bank, Faurecia, HSBC, International SOS, Lloyds Banking Group, Novartis, PwC, Rolls-Royce, Royal Bank of Scotland, Sanofi, Shell, Swiss Re, Telefonica, Thomson Reuters, Toyota Europe et Vodafone.<\/p>\n
Contactez-nous<\/strong><\/span><\/h4>\nContactez d\u00e8s aujourd'hui notre \u00e9quipe d'analystes pour nous faire part de vos besoins en mati\u00e8re de gestion des talents et b\u00e9n\u00e9ficiez de conseils avis\u00e9s sur votre processus de recrutement et votre prise de d\u00e9cision strat\u00e9gique. Contactez-nous<\/a> en ligne, par t\u00e9l\u00e9phone au +44 (0)20 7917 1870 ou par e-mail info@fosway.com<\/a>.<\/p>\n<\/div><\/div><\/div>
\u2022 For most, their customer experience of learning technology has stayed the same over the past year – 55%
\n\u2022 The learning technology market does have positive momentum, with 40% seeing an overall improvement
\n\u2022 For a very small minority of 5% their experience has worsened<\/p>\n
On the face of it, there appears to be significant stagnation in buyers\u2019 experiences of learning technology. As we\u2019ll reveal later \u2013 the strength of learning technology platforms, content, services and consulting varies considerably, both across and within learning technology types. The issues for buyers and providers alike is how well this stagnation is being addressed.<\/p>\n
What did customers tell us about how well suppliers understand their needs?<\/strong><\/span><\/h4>\n\u2022 Too many customers do not adequately feel their supplier understands their needs
\n\u2022 Over one third of customers occasionally, rarely or never feel their needs are understood
\n\u2022 Over half of LMS customers don\u2019t feel their needs are always or frequently understood<\/p>\n
The bedrock of any successful purchase is making sure both the buyer and seller understand the need they are addressing. The good news is that nearly 70% of the time, providers will understand customer needs. And customers only identify 2% of providers who never understand their needs.<\/p>\n
But whilst that is a pretty good average, it should not be cause for complacency. Unfortunately, for learning content provision there is a one in three chance that customer needs won\u2019t be clearly understood. For Learning Management Systems (LMS) providers this is even worse, at over 50%. Given the level of investment in LMS platforms, this is a significant market weakness and buyers must share some of the blame around their ability to communicate what they need from these solutions. It is clearly an area that this part of the market needs to be much more effective at communicating. If it doesn\u2019t, the apparent gap in what customers want and what they are getting makes the LMS marketplace, in particular, ripe for disruption.<\/p>\n
How often do suppliers deliver great service?<\/strong><\/span><\/h4>\n\u2022 The majority of learning technology customers always or frequently receive great service \u2013 62%
\n\u2022 Learning content providers deliver the highest customer service, with 76% always or frequently creating a positive impression
\n\u2022 Consulting services are most likely to always deliver great service, at nearly 30%
\n\u2022 LMS providers are typically the weakest service providers -with 60% failing to always or frequently deliver great service<\/p>\n
The delivery of service excellence must be a concern for learning technology providers and professionals. The fact that so many do not always deliver \u2018great\u2019 service is a concern, but also represents an excellent opportunity. The opportunity for providers to compete on service quality, not functionality is potentially immense. For LMS providers, who faired particularly poorly, their low rating here may come from shrinking their service operations. As part of the move to SaaS (Software-as-a-Service) models – shrinking services whilst growing license revenues has often been seen as a positive move by investors. But this may have had some adverse effects. For buyers, proactively contracting around and managing their service expectations may be one way of mitigating this. For suppliers, clearly a lot that could be learned from learning consulting and learning content providers.<\/p>\n
How often do suppliers deliver value for money?<\/strong><\/span><\/h4>\n\u2022 Most buyers feel they get value for money (60%)
\n\u2022 Learning administration services provide the highest value for money (VFM) for customers \u2013 75% always or frequently
\n\u2022 If you look for value for money you can always find it – but only around one in 10 LMS and content providers always provide value for money<\/p>\n
<\/a>When it comes to the value for money customers get from their learning technology providers, learning administration is the clear winner. Perhaps this shouldn\u2019t be a surprise, because the foundation of most learning administration outsourcing is cost management \u2013 and there are always very clear business cases and tangible ROI behind admin outsourcing projects. As a result, value for money is very transparent.<\/p>\nSo, if there is a simple lesson to be learned, if you want to achieve good value for money on any learning investment \u2013 you should have a robust business case. Be clear about the money that you\u2019ll save, as well as how much money your organisation is going to make from your harnessing learning technology solutions!<\/p>\n
Perhaps it is no coincidence that one of the common complaints Fosway Group analysts hear from suppliers is the lack of willingness from buyers to set business metrics and measures of success. If buyers want to see the value of their investments, they need to take measurement much more seriously.<\/p>\n
How often do learning technology providers exceed learners\u2019 expectations?<\/strong><\/span><\/h4>\n\u2022 Learning technology can be too underwhelming with only one in 10 feeling their solutions always exceed learners\u2019 expectations
\n\u2022 Organisations\u2019 LMS platforms are least likely to wow their audiences \u2013 only 20% always or frequently exceed learners\u2019 expectations
\n\u2022 Learning content providers only exceed learner expectations just over a third of the time<\/p>\n
Of all the questions, this one potentially highlights the area of most concern. The long term growth of the learning technologies market is ultimately dependent on its ability to drive advocacy amongst its end users \u2013 the learners themselves. Today, the ability to consistently exceed learners\u2019 expectations is a rarity, especially in LMS and learning content. Whilst that might be, in part, a result of too many solutions being too much alike, there is a strong suspicion that this might also reflect an under investment in the learning experience from buyers as well. Learning technology is often used by organisations to save costs. So, the pursuit of the cheaper solution, rather than the better solution, might be a contributory factor in these results. After all there is something in the phrase \u2013 you get what you pay for!<\/p>\n
How often do learning technology providers deliver a positive impact?<\/strong><\/span><\/h4>\n\u2022 Learning technologies make a difference – with less than 5% of customers reporting they have never had a positive impact
\n\u2022 Typically learning technologies have a positive impact always or frequently over half of the time
\n\u2022 Buyers find it hardest to achieve a positive impact with their LMS with over one fifth rarely or never making a positive impact<\/p>\n
The challenge from the survey results is not if learning technology has a positive impact, but rather how often. If we take \u2018always\u2019 and \u2018frequently\u2019 as our target, then learning technology is hitting its mark more often than not \u2013 just at 54%. But there is considerable room for improvement. Clearly setting tangible goals and measurable business outcomes is a critical first step to rectifying this situation. But, business metrics are only part of the answer. There also needs to be an increased focus on employee advocacy for the learning itself. That requires two things. Firstly, a greater focus on measuring what learners think of the learning experience. Secondly, engaging with them as consumers, in a process of continuous improvement. Learners should have a more prominent voice in selecting and shaping solutions.<\/p>\n
Ultimately though, how often learning solutions have a positive impact on their organisation is down to the effectiveness of learning teams \u2013 and how closely they truly understand and support the needs of their learners.<\/p>\n
How often do learning technology providers innovate their offering?<\/strong><\/span><\/h4>\n\u2022 Innovation is not as widespread as you might assume for a technology focused market
\n\u2022 As the learning technology market matures, providers appear to be gravitating to similar models and methodologies
\n\u2022 Less than 50% always or frequently see providers innovate their offering, this varies considerably between vendors and solutions<\/p>\n
<\/a>Of all the learning technology solutions from our survey, it\u2019s the authoring tools sector that seems to be demonstrating the most innovation, with learning content and LMS falling behind. For authoring, this could be accounted for by the significant shifts in learning delivery\u2013 and which is most clearly encapsulated in mobile learning. What is potentially more surprising is the stagnation of learning content. Only 39% \u2018always or frequently\u2019 see providers innovative their offering in the content space. As discussions with Fosway Group\u2019s Corporate Research Network illustrate, there appears to be an element of group think that has emerged around what learning content is and how it behaves. To quote some specific customer feedback, ‘When you put out a tender for bespoke content \u2013 most of the time what comes back from e-learning suppliers is essentially the same’. Ultimately, how much innovation is the right amount of innovation is difficult to assess, up until we start to see some step change in learning results from buyers. But, in the LMS market in particular, where only one quarter of respondent feel they \u2018always\u2019 or \u2018frequently\u2019 see their providers innovate, don\u2019t be surprised if these customers start to experiment with more next generation-style learning solutions.<\/p>\n How do you expect your demand for learning technology to change in the future?<\/strong><\/span><\/h4>\n\u2022 Mobile, video and social are the top trends with over 80% expecting to increase their use
\n\u2022 Customer expect to increase their demand for more performance support solutions \u2013 75% expect increased demand
\n\u2022 For all the jaundiced ratings from the survey, only 1% plan to stop using their LMS, with 90% expecting their LMS usage to increase or stay the same. The LMS is not dead!
\n\u2022 80% expect their demand for virtual classroom solutions to increase<\/p>\n
With mobile, video and social technologies so pervasive in our day-to-day lives, it is not unsurprising that these should emerge as the top areas of learning technologies where customers are increasing their demand. In many ways you could say the market is catching up with consumer-led technology. But, this change does create opportunities for innovators, because these trends aren\u2019t just about doing the old things on new platforms, or with new media\u2013 it\u2019s also about creating genuinely new and engaging learning experiences. And that should be exciting for everyone!<\/p>\n<\/div>
Pour en savoir plus ?<\/strong><\/span><\/h3>\n<\/a>Si vous souhaitez examiner les d\u00e9tails plus fins de l'enqu\u00eate et trouver l'inspiration pour aborder certains des d\u00e9fis et opportunit\u00e9s qu'elle met en \u00e9vidence, nous avons cr\u00e9\u00e9 une s\u00e9rie de fiches de donn\u00e9es. Celles-ci sont con\u00e7ues pour approfondir les principaux domaines du march\u00e9 identifi\u00e9s dans le cadre de la recherche ; comprendre les besoins des clients, d\u00e9passer les attentes des apprenants, offrir un service de qualit\u00e9, le rapport qualit\u00e9-prix, avoir un impact positif et innover votre offre.<\/p>\nDatasheet #1: Understanding Customer Needs<\/a>
\nFiche technique #2 : D\u00e9passer les attentes des apprenants<\/a>
\nFiche technique #3 : Offrir un service d'excellence<\/a>
\nFiche technique #4 : Un excellent rapport qualit\u00e9-prix<\/a>
\nFiche technique #5 : Avoir un impact positif<\/a>
\nFiche technique #6 : Renouveler votre offre<\/a><\/p>\nLa prochaine phase de ce programme de recherche en cours est en ligne et vous pouvez Participez d\u00e8s maintenant<\/a>. Nous comptons sur votre participation continue.<\/p>\n<\/div><\/div>Acc\u00e9l\u00e9rer et r\u00e9duire les risques<\/strong><\/span><\/h3>\nPour discuter de nos recherches sur les syst\u00e8mes d'apprentissage et de talents, ou pour explorer ce que cela pourrait signifier sp\u00e9cifiquement pour votre organisation, veuillez nous contacter directement.<\/p>\n
Nous utiliserons notre expertise ind\u00e9pendante pour vous fournir les conseils dont vous avez besoin afin d'acc\u00e9l\u00e9rer et de r\u00e9duire les risques de vos d\u00e9cisions. Nous avons \u00e0 notre disposition une richesse d'exp\u00e9riences, d'outils, de recherches et de profils.<\/p>\n
Nous n'avons aucun produit \u00e0 vendre et aucun int\u00e9r\u00eat personnel \u00e0 influencer vos r\u00e9sultats. Nous nous concentrons sur des conseils pragmatiques et ind\u00e9pendants.<\/p>\n
Exactitude des informations et garanties
\n<\/strong><\/span><\/h4>\nL'analyse et les recommandations faites dans ce document sont bas\u00e9es sur les informations actuellement disponibles pour Fosway et provenant de sources jug\u00e9es fiables.<\/p>\n
Fosway d\u00e9cline toute garantie quant \u00e0 l'exactitude, l'exhaustivit\u00e9 ou l'ad\u00e9quation de ces informations. Fosway ne pourra \u00eatre tenu responsable des erreurs, omissions ou inad\u00e9quations des informations contenues dans ce document ou de leurs interpr\u00e9tations.<\/p>\n
Les opinions exprim\u00e9es dans ce document sont susceptibles de changer sans pr\u00e9avis. Tout le contenu est la propri\u00e9t\u00e9 de Fosway limited, sauf indication contraire. Tous droits r\u00e9serv\u00e9s.<\/p>\n<\/div>
\u00c0 propos des technologies d'apprentissage<\/strong><\/span><\/h3>\nTechnologies d'apprentissage<\/a> est le plus grand salon et congr\u00e8s europ\u00e9en d\u00e9di\u00e9 \u00e0 la formation et au d\u00e9veloppement professionnel. Il est organis\u00e9 par CloserStill, le premier groupe m\u00e9diatique europ\u00e9en sp\u00e9cialis\u00e9 dans le secteur de la formation, qui propose des congr\u00e8s et des salons, des prix professionnels, des webinaires hebdomadaires, des publications et des ressources en ligne : le tout au service de la formation en entreprise et des technologies utilis\u00e9es dans le domaine de la formation professionnelle.<\/p>\nSes \u00e9v\u00e9nements, produits et publications comprennent :<\/p>\n
\u2022 Le salon Learning Technologies et les salons Learning Technologies et Learning & Skills
\n\u2022 Conf\u00e9rence du groupe \u00ab Apprentissage et comp\u00e9tences \u00bb et Forum d'\u00e9t\u00e9 sur les technologies d'apprentissage
\n\u2022 Learning and Skills Group, une communaut\u00e9 internationale regroupant plus de 9 000 professionnels de la formation et du d\u00e9veloppement
\n\u2022 E-Learning Awards \u2013 c\u00e9l\u00e9brer l'excellence en e-learning et en technologies d'apprentissage
\n\u2022 Dans les pages du magazine Learning Technologies et d'E-learning Age<\/p>\n
Contactez l'\u00e9quipe via info@learningtechnologies.co.uk ou appelez le +44 (0) 1730 817600.<\/p>\n<\/div>
A propos de Fosway Group<\/strong><\/span><\/h3>\nChez Fosway Group, nous sommes convaincus que c'est en d\u00e9veloppant et en mobilisant leurs collaborateurs que les grandes entreprises internationales parviennent \u00e0 \u00eatre performantes et \u00e0 r\u00e9ussir. Tout comme le parcours de chaque collaborateur est unique, la strat\u00e9gie RH de chaque entreprise l'est \u00e9galement.<\/p>\n
Les services d'analyse et de conseil de Fosway Group vous fournissent les informations dont votre organisation a besoin pour obtenir des r\u00e9sultats et \u00e9liminer les risques. Nous savons que tous les aspects des ressources humaines et de la gestion des talents de nouvelle g\u00e9n\u00e9ration sont plus \u00e9troitement li\u00e9s que jamais. En collaborant avec nous, vous acc\u00e9l\u00e9rez votre prise de d\u00e9cision et prenez de meilleures d\u00e9cisions.<\/p>\n
Nous sommes le premier analyste RH ind\u00e9pendant d'Europe, et tout comme la voie romaine dont nous tirons notre nom, vous constaterez que nous sommes d'une franchise hors du commun. Nous n'avons aucun int\u00e9r\u00eat particulier dans vos choix technologiques ou en mati\u00e8re de conseil. Vous pouvez compter sur nous pour vous dire ce que vous devez savoir pour r\u00e9ussir.<\/p>\n
Parmi nos clients, on peut citer : Alstom, Aviva, Boots UK, BP, BT, Centrica, Deutsche Bank, Faurecia, HSBC, International SOS, Lloyds Banking Group, Novartis, PwC, Rolls-Royce, Royal Bank of Scotland, Sanofi, Shell, Swiss Re, Telefonica, Thomson Reuters, Toyota Europe et Vodafone.<\/p>\n
Contactez-nous<\/strong><\/span><\/h4>\nContactez d\u00e8s aujourd'hui notre \u00e9quipe d'analystes pour nous faire part de vos besoins en mati\u00e8re de gestion des talents et b\u00e9n\u00e9ficiez de conseils avis\u00e9s sur votre processus de recrutement et votre prise de d\u00e9cision strat\u00e9gique. Contactez-nous<\/a> en ligne, par t\u00e9l\u00e9phone au +44 (0)20 7917 1870 ou par e-mail info@fosway.com<\/a>.<\/p>\n<\/div><\/div><\/div>
\n\u2022 Over one third of customers occasionally, rarely or never feel their needs are understood
\n\u2022 Over half of LMS customers don\u2019t feel their needs are always or frequently understood<\/p>\n
\u2022 The majority of learning technology customers always or frequently receive great service \u2013 62%
\n\u2022 Learning content providers deliver the highest customer service, with 76% always or frequently creating a positive impression
\n\u2022 Consulting services are most likely to always deliver great service, at nearly 30%
\n\u2022 LMS providers are typically the weakest service providers -with 60% failing to always or frequently deliver great service<\/p>\n
The delivery of service excellence must be a concern for learning technology providers and professionals. The fact that so many do not always deliver \u2018great\u2019 service is a concern, but also represents an excellent opportunity. The opportunity for providers to compete on service quality, not functionality is potentially immense. For LMS providers, who faired particularly poorly, their low rating here may come from shrinking their service operations. As part of the move to SaaS (Software-as-a-Service) models – shrinking services whilst growing license revenues has often been seen as a positive move by investors. But this may have had some adverse effects. For buyers, proactively contracting around and managing their service expectations may be one way of mitigating this. For suppliers, clearly a lot that could be learned from learning consulting and learning content providers.<\/p>\n
How often do suppliers deliver value for money?<\/strong><\/span><\/h4>\n\u2022 Most buyers feel they get value for money (60%)
\n\u2022 Learning administration services provide the highest value for money (VFM) for customers \u2013 75% always or frequently
\n\u2022 If you look for value for money you can always find it – but only around one in 10 LMS and content providers always provide value for money<\/p>\n
<\/a>When it comes to the value for money customers get from their learning technology providers, learning administration is the clear winner. Perhaps this shouldn\u2019t be a surprise, because the foundation of most learning administration outsourcing is cost management \u2013 and there are always very clear business cases and tangible ROI behind admin outsourcing projects. As a result, value for money is very transparent.<\/p>\nSo, if there is a simple lesson to be learned, if you want to achieve good value for money on any learning investment \u2013 you should have a robust business case. Be clear about the money that you\u2019ll save, as well as how much money your organisation is going to make from your harnessing learning technology solutions!<\/p>\n
Perhaps it is no coincidence that one of the common complaints Fosway Group analysts hear from suppliers is the lack of willingness from buyers to set business metrics and measures of success. If buyers want to see the value of their investments, they need to take measurement much more seriously.<\/p>\n
How often do learning technology providers exceed learners\u2019 expectations?<\/strong><\/span><\/h4>\n\u2022 Learning technology can be too underwhelming with only one in 10 feeling their solutions always exceed learners\u2019 expectations
\n\u2022 Organisations\u2019 LMS platforms are least likely to wow their audiences \u2013 only 20% always or frequently exceed learners\u2019 expectations
\n\u2022 Learning content providers only exceed learner expectations just over a third of the time<\/p>\n
Of all the questions, this one potentially highlights the area of most concern. The long term growth of the learning technologies market is ultimately dependent on its ability to drive advocacy amongst its end users \u2013 the learners themselves. Today, the ability to consistently exceed learners\u2019 expectations is a rarity, especially in LMS and learning content. Whilst that might be, in part, a result of too many solutions being too much alike, there is a strong suspicion that this might also reflect an under investment in the learning experience from buyers as well. Learning technology is often used by organisations to save costs. So, the pursuit of the cheaper solution, rather than the better solution, might be a contributory factor in these results. After all there is something in the phrase \u2013 you get what you pay for!<\/p>\n
How often do learning technology providers deliver a positive impact?<\/strong><\/span><\/h4>\n\u2022 Learning technologies make a difference – with less than 5% of customers reporting they have never had a positive impact
\n\u2022 Typically learning technologies have a positive impact always or frequently over half of the time
\n\u2022 Buyers find it hardest to achieve a positive impact with their LMS with over one fifth rarely or never making a positive impact<\/p>\n
The challenge from the survey results is not if learning technology has a positive impact, but rather how often. If we take \u2018always\u2019 and \u2018frequently\u2019 as our target, then learning technology is hitting its mark more often than not \u2013 just at 54%. But there is considerable room for improvement. Clearly setting tangible goals and measurable business outcomes is a critical first step to rectifying this situation. But, business metrics are only part of the answer. There also needs to be an increased focus on employee advocacy for the learning itself. That requires two things. Firstly, a greater focus on measuring what learners think of the learning experience. Secondly, engaging with them as consumers, in a process of continuous improvement. Learners should have a more prominent voice in selecting and shaping solutions.<\/p>\n
Ultimately though, how often learning solutions have a positive impact on their organisation is down to the effectiveness of learning teams \u2013 and how closely they truly understand and support the needs of their learners.<\/p>\n
How often do learning technology providers innovate their offering?<\/strong><\/span><\/h4>\n\u2022 Innovation is not as widespread as you might assume for a technology focused market
\n\u2022 As the learning technology market matures, providers appear to be gravitating to similar models and methodologies
\n\u2022 Less than 50% always or frequently see providers innovate their offering, this varies considerably between vendors and solutions<\/p>\n
<\/a>Of all the learning technology solutions from our survey, it\u2019s the authoring tools sector that seems to be demonstrating the most innovation, with learning content and LMS falling behind. For authoring, this could be accounted for by the significant shifts in learning delivery\u2013 and which is most clearly encapsulated in mobile learning. What is potentially more surprising is the stagnation of learning content. Only 39% \u2018always or frequently\u2019 see providers innovative their offering in the content space. As discussions with Fosway Group\u2019s Corporate Research Network illustrate, there appears to be an element of group think that has emerged around what learning content is and how it behaves. To quote some specific customer feedback, ‘When you put out a tender for bespoke content \u2013 most of the time what comes back from e-learning suppliers is essentially the same’. Ultimately, how much innovation is the right amount of innovation is difficult to assess, up until we start to see some step change in learning results from buyers. But, in the LMS market in particular, where only one quarter of respondent feel they \u2018always\u2019 or \u2018frequently\u2019 see their providers innovate, don\u2019t be surprised if these customers start to experiment with more next generation-style learning solutions.<\/p>\n How do you expect your demand for learning technology to change in the future?<\/strong><\/span><\/h4>\n\u2022 Mobile, video and social are the top trends with over 80% expecting to increase their use
\n\u2022 Customer expect to increase their demand for more performance support solutions \u2013 75% expect increased demand
\n\u2022 For all the jaundiced ratings from the survey, only 1% plan to stop using their LMS, with 90% expecting their LMS usage to increase or stay the same. The LMS is not dead!
\n\u2022 80% expect their demand for virtual classroom solutions to increase<\/p>\n
With mobile, video and social technologies so pervasive in our day-to-day lives, it is not unsurprising that these should emerge as the top areas of learning technologies where customers are increasing their demand. In many ways you could say the market is catching up with consumer-led technology. But, this change does create opportunities for innovators, because these trends aren\u2019t just about doing the old things on new platforms, or with new media\u2013 it\u2019s also about creating genuinely new and engaging learning experiences. And that should be exciting for everyone!<\/p>\n<\/div>
Pour en savoir plus ?<\/strong><\/span><\/h3>\n<\/a>Si vous souhaitez examiner les d\u00e9tails plus fins de l'enqu\u00eate et trouver l'inspiration pour aborder certains des d\u00e9fis et opportunit\u00e9s qu'elle met en \u00e9vidence, nous avons cr\u00e9\u00e9 une s\u00e9rie de fiches de donn\u00e9es. Celles-ci sont con\u00e7ues pour approfondir les principaux domaines du march\u00e9 identifi\u00e9s dans le cadre de la recherche ; comprendre les besoins des clients, d\u00e9passer les attentes des apprenants, offrir un service de qualit\u00e9, le rapport qualit\u00e9-prix, avoir un impact positif et innover votre offre.<\/p>\nDatasheet #1: Understanding Customer Needs<\/a>
\nFiche technique #2 : D\u00e9passer les attentes des apprenants<\/a>
\nFiche technique #3 : Offrir un service d'excellence<\/a>
\nFiche technique #4 : Un excellent rapport qualit\u00e9-prix<\/a>
\nFiche technique #5 : Avoir un impact positif<\/a>
\nFiche technique #6 : Renouveler votre offre<\/a><\/p>\nLa prochaine phase de ce programme de recherche en cours est en ligne et vous pouvez Participez d\u00e8s maintenant<\/a>. Nous comptons sur votre participation continue.<\/p>\n<\/div><\/div>Acc\u00e9l\u00e9rer et r\u00e9duire les risques<\/strong><\/span><\/h3>\nPour discuter de nos recherches sur les syst\u00e8mes d'apprentissage et de talents, ou pour explorer ce que cela pourrait signifier sp\u00e9cifiquement pour votre organisation, veuillez nous contacter directement.<\/p>\n
Nous utiliserons notre expertise ind\u00e9pendante pour vous fournir les conseils dont vous avez besoin afin d'acc\u00e9l\u00e9rer et de r\u00e9duire les risques de vos d\u00e9cisions. Nous avons \u00e0 notre disposition une richesse d'exp\u00e9riences, d'outils, de recherches et de profils.<\/p>\n
Nous n'avons aucun produit \u00e0 vendre et aucun int\u00e9r\u00eat personnel \u00e0 influencer vos r\u00e9sultats. Nous nous concentrons sur des conseils pragmatiques et ind\u00e9pendants.<\/p>\n
Exactitude des informations et garanties
\n<\/strong><\/span><\/h4>\nL'analyse et les recommandations faites dans ce document sont bas\u00e9es sur les informations actuellement disponibles pour Fosway et provenant de sources jug\u00e9es fiables.<\/p>\n
Fosway d\u00e9cline toute garantie quant \u00e0 l'exactitude, l'exhaustivit\u00e9 ou l'ad\u00e9quation de ces informations. Fosway ne pourra \u00eatre tenu responsable des erreurs, omissions ou inad\u00e9quations des informations contenues dans ce document ou de leurs interpr\u00e9tations.<\/p>\n
Les opinions exprim\u00e9es dans ce document sont susceptibles de changer sans pr\u00e9avis. Tout le contenu est la propri\u00e9t\u00e9 de Fosway limited, sauf indication contraire. Tous droits r\u00e9serv\u00e9s.<\/p>\n<\/div>
\u00c0 propos des technologies d'apprentissage<\/strong><\/span><\/h3>\nTechnologies d'apprentissage<\/a> est le plus grand salon et congr\u00e8s europ\u00e9en d\u00e9di\u00e9 \u00e0 la formation et au d\u00e9veloppement professionnel. Il est organis\u00e9 par CloserStill, le premier groupe m\u00e9diatique europ\u00e9en sp\u00e9cialis\u00e9 dans le secteur de la formation, qui propose des congr\u00e8s et des salons, des prix professionnels, des webinaires hebdomadaires, des publications et des ressources en ligne : le tout au service de la formation en entreprise et des technologies utilis\u00e9es dans le domaine de la formation professionnelle.<\/p>\nSes \u00e9v\u00e9nements, produits et publications comprennent :<\/p>\n
\u2022 Le salon Learning Technologies et les salons Learning Technologies et Learning & Skills
\n\u2022 Conf\u00e9rence du groupe \u00ab Apprentissage et comp\u00e9tences \u00bb et Forum d'\u00e9t\u00e9 sur les technologies d'apprentissage
\n\u2022 Learning and Skills Group, une communaut\u00e9 internationale regroupant plus de 9 000 professionnels de la formation et du d\u00e9veloppement
\n\u2022 E-Learning Awards \u2013 c\u00e9l\u00e9brer l'excellence en e-learning et en technologies d'apprentissage
\n\u2022 Dans les pages du magazine Learning Technologies et d'E-learning Age<\/p>\n
Contactez l'\u00e9quipe via info@learningtechnologies.co.uk ou appelez le +44 (0) 1730 817600.<\/p>\n<\/div>
A propos de Fosway Group<\/strong><\/span><\/h3>\nChez Fosway Group, nous sommes convaincus que c'est en d\u00e9veloppant et en mobilisant leurs collaborateurs que les grandes entreprises internationales parviennent \u00e0 \u00eatre performantes et \u00e0 r\u00e9ussir. Tout comme le parcours de chaque collaborateur est unique, la strat\u00e9gie RH de chaque entreprise l'est \u00e9galement.<\/p>\n
Les services d'analyse et de conseil de Fosway Group vous fournissent les informations dont votre organisation a besoin pour obtenir des r\u00e9sultats et \u00e9liminer les risques. Nous savons que tous les aspects des ressources humaines et de la gestion des talents de nouvelle g\u00e9n\u00e9ration sont plus \u00e9troitement li\u00e9s que jamais. En collaborant avec nous, vous acc\u00e9l\u00e9rez votre prise de d\u00e9cision et prenez de meilleures d\u00e9cisions.<\/p>\n
Nous sommes le premier analyste RH ind\u00e9pendant d'Europe, et tout comme la voie romaine dont nous tirons notre nom, vous constaterez que nous sommes d'une franchise hors du commun. Nous n'avons aucun int\u00e9r\u00eat particulier dans vos choix technologiques ou en mati\u00e8re de conseil. Vous pouvez compter sur nous pour vous dire ce que vous devez savoir pour r\u00e9ussir.<\/p>\n
Parmi nos clients, on peut citer : Alstom, Aviva, Boots UK, BP, BT, Centrica, Deutsche Bank, Faurecia, HSBC, International SOS, Lloyds Banking Group, Novartis, PwC, Rolls-Royce, Royal Bank of Scotland, Sanofi, Shell, Swiss Re, Telefonica, Thomson Reuters, Toyota Europe et Vodafone.<\/p>\n
Contactez-nous<\/strong><\/span><\/h4>\nContactez d\u00e8s aujourd'hui notre \u00e9quipe d'analystes pour nous faire part de vos besoins en mati\u00e8re de gestion des talents et b\u00e9n\u00e9ficiez de conseils avis\u00e9s sur votre processus de recrutement et votre prise de d\u00e9cision strat\u00e9gique. Contactez-nous<\/a> en ligne, par t\u00e9l\u00e9phone au +44 (0)20 7917 1870 ou par e-mail info@fosway.com<\/a>.<\/p>\n<\/div><\/div><\/div>
\n\u2022 Learning administration services provide the highest value for money (VFM) for customers \u2013 75% always or frequently
\n\u2022 If you look for value for money you can always find it – but only around one in 10 LMS and content providers always provide value for money<\/p>\n
<\/a>When it comes to the value for money customers get from their learning technology providers, learning administration is the clear winner. Perhaps this shouldn\u2019t be a surprise, because the foundation of most learning administration outsourcing is cost management \u2013 and there are always very clear business cases and tangible ROI behind admin outsourcing projects. As a result, value for money is very transparent.<\/p>\nSo, if there is a simple lesson to be learned, if you want to achieve good value for money on any learning investment \u2013 you should have a robust business case. Be clear about the money that you\u2019ll save, as well as how much money your organisation is going to make from your harnessing learning technology solutions!<\/p>\n
Perhaps it is no coincidence that one of the common complaints Fosway Group analysts hear from suppliers is the lack of willingness from buyers to set business metrics and measures of success. If buyers want to see the value of their investments, they need to take measurement much more seriously.<\/p>\n
How often do learning technology providers exceed learners\u2019 expectations?<\/strong><\/span><\/h4>\n\u2022 Learning technology can be too underwhelming with only one in 10 feeling their solutions always exceed learners\u2019 expectations
\n\u2022 Organisations\u2019 LMS platforms are least likely to wow their audiences \u2013 only 20% always or frequently exceed learners\u2019 expectations
\n\u2022 Learning content providers only exceed learner expectations just over a third of the time<\/p>\n
Of all the questions, this one potentially highlights the area of most concern. The long term growth of the learning technologies market is ultimately dependent on its ability to drive advocacy amongst its end users \u2013 the learners themselves. Today, the ability to consistently exceed learners\u2019 expectations is a rarity, especially in LMS and learning content. Whilst that might be, in part, a result of too many solutions being too much alike, there is a strong suspicion that this might also reflect an under investment in the learning experience from buyers as well. Learning technology is often used by organisations to save costs. So, the pursuit of the cheaper solution, rather than the better solution, might be a contributory factor in these results. After all there is something in the phrase \u2013 you get what you pay for!<\/p>\n
How often do learning technology providers deliver a positive impact?<\/strong><\/span><\/h4>\n\u2022 Learning technologies make a difference – with less than 5% of customers reporting they have never had a positive impact
\n\u2022 Typically learning technologies have a positive impact always or frequently over half of the time
\n\u2022 Buyers find it hardest to achieve a positive impact with their LMS with over one fifth rarely or never making a positive impact<\/p>\n
The challenge from the survey results is not if learning technology has a positive impact, but rather how often. If we take \u2018always\u2019 and \u2018frequently\u2019 as our target, then learning technology is hitting its mark more often than not \u2013 just at 54%. But there is considerable room for improvement. Clearly setting tangible goals and measurable business outcomes is a critical first step to rectifying this situation. But, business metrics are only part of the answer. There also needs to be an increased focus on employee advocacy for the learning itself. That requires two things. Firstly, a greater focus on measuring what learners think of the learning experience. Secondly, engaging with them as consumers, in a process of continuous improvement. Learners should have a more prominent voice in selecting and shaping solutions.<\/p>\n
Ultimately though, how often learning solutions have a positive impact on their organisation is down to the effectiveness of learning teams \u2013 and how closely they truly understand and support the needs of their learners.<\/p>\n
How often do learning technology providers innovate their offering?<\/strong><\/span><\/h4>\n\u2022 Innovation is not as widespread as you might assume for a technology focused market
\n\u2022 As the learning technology market matures, providers appear to be gravitating to similar models and methodologies
\n\u2022 Less than 50% always or frequently see providers innovate their offering, this varies considerably between vendors and solutions<\/p>\n
<\/a>Of all the learning technology solutions from our survey, it\u2019s the authoring tools sector that seems to be demonstrating the most innovation, with learning content and LMS falling behind. For authoring, this could be accounted for by the significant shifts in learning delivery\u2013 and which is most clearly encapsulated in mobile learning. What is potentially more surprising is the stagnation of learning content. Only 39% \u2018always or frequently\u2019 see providers innovative their offering in the content space. As discussions with Fosway Group\u2019s Corporate Research Network illustrate, there appears to be an element of group think that has emerged around what learning content is and how it behaves. To quote some specific customer feedback, ‘When you put out a tender for bespoke content \u2013 most of the time what comes back from e-learning suppliers is essentially the same’. Ultimately, how much innovation is the right amount of innovation is difficult to assess, up until we start to see some step change in learning results from buyers. But, in the LMS market in particular, where only one quarter of respondent feel they \u2018always\u2019 or \u2018frequently\u2019 see their providers innovate, don\u2019t be surprised if these customers start to experiment with more next generation-style learning solutions.<\/p>\n How do you expect your demand for learning technology to change in the future?<\/strong><\/span><\/h4>\n\u2022 Mobile, video and social are the top trends with over 80% expecting to increase their use
\n\u2022 Customer expect to increase their demand for more performance support solutions \u2013 75% expect increased demand
\n\u2022 For all the jaundiced ratings from the survey, only 1% plan to stop using their LMS, with 90% expecting their LMS usage to increase or stay the same. The LMS is not dead!
\n\u2022 80% expect their demand for virtual classroom solutions to increase<\/p>\n
With mobile, video and social technologies so pervasive in our day-to-day lives, it is not unsurprising that these should emerge as the top areas of learning technologies where customers are increasing their demand. In many ways you could say the market is catching up with consumer-led technology. But, this change does create opportunities for innovators, because these trends aren\u2019t just about doing the old things on new platforms, or with new media\u2013 it\u2019s also about creating genuinely new and engaging learning experiences. And that should be exciting for everyone!<\/p>\n<\/div>
Pour en savoir plus ?<\/strong><\/span><\/h3>\n<\/a>Si vous souhaitez examiner les d\u00e9tails plus fins de l'enqu\u00eate et trouver l'inspiration pour aborder certains des d\u00e9fis et opportunit\u00e9s qu'elle met en \u00e9vidence, nous avons cr\u00e9\u00e9 une s\u00e9rie de fiches de donn\u00e9es. Celles-ci sont con\u00e7ues pour approfondir les principaux domaines du march\u00e9 identifi\u00e9s dans le cadre de la recherche ; comprendre les besoins des clients, d\u00e9passer les attentes des apprenants, offrir un service de qualit\u00e9, le rapport qualit\u00e9-prix, avoir un impact positif et innover votre offre.<\/p>\nDatasheet #1: Understanding Customer Needs<\/a>
\nFiche technique #2 : D\u00e9passer les attentes des apprenants<\/a>
\nFiche technique #3 : Offrir un service d'excellence<\/a>
\nFiche technique #4 : Un excellent rapport qualit\u00e9-prix<\/a>
\nFiche technique #5 : Avoir un impact positif<\/a>
\nFiche technique #6 : Renouveler votre offre<\/a><\/p>\nLa prochaine phase de ce programme de recherche en cours est en ligne et vous pouvez Participez d\u00e8s maintenant<\/a>. Nous comptons sur votre participation continue.<\/p>\n<\/div><\/div>Acc\u00e9l\u00e9rer et r\u00e9duire les risques<\/strong><\/span><\/h3>\nPour discuter de nos recherches sur les syst\u00e8mes d'apprentissage et de talents, ou pour explorer ce que cela pourrait signifier sp\u00e9cifiquement pour votre organisation, veuillez nous contacter directement.<\/p>\n
Nous utiliserons notre expertise ind\u00e9pendante pour vous fournir les conseils dont vous avez besoin afin d'acc\u00e9l\u00e9rer et de r\u00e9duire les risques de vos d\u00e9cisions. Nous avons \u00e0 notre disposition une richesse d'exp\u00e9riences, d'outils, de recherches et de profils.<\/p>\n
Nous n'avons aucun produit \u00e0 vendre et aucun int\u00e9r\u00eat personnel \u00e0 influencer vos r\u00e9sultats. Nous nous concentrons sur des conseils pragmatiques et ind\u00e9pendants.<\/p>\n
Exactitude des informations et garanties
\n<\/strong><\/span><\/h4>\nL'analyse et les recommandations faites dans ce document sont bas\u00e9es sur les informations actuellement disponibles pour Fosway et provenant de sources jug\u00e9es fiables.<\/p>\n
Fosway d\u00e9cline toute garantie quant \u00e0 l'exactitude, l'exhaustivit\u00e9 ou l'ad\u00e9quation de ces informations. Fosway ne pourra \u00eatre tenu responsable des erreurs, omissions ou inad\u00e9quations des informations contenues dans ce document ou de leurs interpr\u00e9tations.<\/p>\n
Les opinions exprim\u00e9es dans ce document sont susceptibles de changer sans pr\u00e9avis. Tout le contenu est la propri\u00e9t\u00e9 de Fosway limited, sauf indication contraire. Tous droits r\u00e9serv\u00e9s.<\/p>\n<\/div>
\u00c0 propos des technologies d'apprentissage<\/strong><\/span><\/h3>\nTechnologies d'apprentissage<\/a> est le plus grand salon et congr\u00e8s europ\u00e9en d\u00e9di\u00e9 \u00e0 la formation et au d\u00e9veloppement professionnel. Il est organis\u00e9 par CloserStill, le premier groupe m\u00e9diatique europ\u00e9en sp\u00e9cialis\u00e9 dans le secteur de la formation, qui propose des congr\u00e8s et des salons, des prix professionnels, des webinaires hebdomadaires, des publications et des ressources en ligne : le tout au service de la formation en entreprise et des technologies utilis\u00e9es dans le domaine de la formation professionnelle.<\/p>\nSes \u00e9v\u00e9nements, produits et publications comprennent :<\/p>\n
\u2022 Le salon Learning Technologies et les salons Learning Technologies et Learning & Skills
\n\u2022 Conf\u00e9rence du groupe \u00ab Apprentissage et comp\u00e9tences \u00bb et Forum d'\u00e9t\u00e9 sur les technologies d'apprentissage
\n\u2022 Learning and Skills Group, une communaut\u00e9 internationale regroupant plus de 9 000 professionnels de la formation et du d\u00e9veloppement
\n\u2022 E-Learning Awards \u2013 c\u00e9l\u00e9brer l'excellence en e-learning et en technologies d'apprentissage
\n\u2022 Dans les pages du magazine Learning Technologies et d'E-learning Age<\/p>\n
Contactez l'\u00e9quipe via info@learningtechnologies.co.uk ou appelez le +44 (0) 1730 817600.<\/p>\n<\/div>
A propos de Fosway Group<\/strong><\/span><\/h3>\nChez Fosway Group, nous sommes convaincus que c'est en d\u00e9veloppant et en mobilisant leurs collaborateurs que les grandes entreprises internationales parviennent \u00e0 \u00eatre performantes et \u00e0 r\u00e9ussir. Tout comme le parcours de chaque collaborateur est unique, la strat\u00e9gie RH de chaque entreprise l'est \u00e9galement.<\/p>\n
Les services d'analyse et de conseil de Fosway Group vous fournissent les informations dont votre organisation a besoin pour obtenir des r\u00e9sultats et \u00e9liminer les risques. Nous savons que tous les aspects des ressources humaines et de la gestion des talents de nouvelle g\u00e9n\u00e9ration sont plus \u00e9troitement li\u00e9s que jamais. En collaborant avec nous, vous acc\u00e9l\u00e9rez votre prise de d\u00e9cision et prenez de meilleures d\u00e9cisions.<\/p>\n
Nous sommes le premier analyste RH ind\u00e9pendant d'Europe, et tout comme la voie romaine dont nous tirons notre nom, vous constaterez que nous sommes d'une franchise hors du commun. Nous n'avons aucun int\u00e9r\u00eat particulier dans vos choix technologiques ou en mati\u00e8re de conseil. Vous pouvez compter sur nous pour vous dire ce que vous devez savoir pour r\u00e9ussir.<\/p>\n
Parmi nos clients, on peut citer : Alstom, Aviva, Boots UK, BP, BT, Centrica, Deutsche Bank, Faurecia, HSBC, International SOS, Lloyds Banking Group, Novartis, PwC, Rolls-Royce, Royal Bank of Scotland, Sanofi, Shell, Swiss Re, Telefonica, Thomson Reuters, Toyota Europe et Vodafone.<\/p>\n
Contactez-nous<\/strong><\/span><\/h4>\nContactez d\u00e8s aujourd'hui notre \u00e9quipe d'analystes pour nous faire part de vos besoins en mati\u00e8re de gestion des talents et b\u00e9n\u00e9ficiez de conseils avis\u00e9s sur votre processus de recrutement et votre prise de d\u00e9cision strat\u00e9gique. Contactez-nous<\/a> en ligne, par t\u00e9l\u00e9phone au +44 (0)20 7917 1870 ou par e-mail info@fosway.com<\/a>.<\/p>\n<\/div><\/div><\/div>
\n\u2022 Organisations\u2019 LMS platforms are least likely to wow their audiences \u2013 only 20% always or frequently exceed learners\u2019 expectations
\n\u2022 Learning content providers only exceed learner expectations just over a third of the time<\/p>\n
\u2022 Learning technologies make a difference – with less than 5% of customers reporting they have never had a positive impact
\n\u2022 Typically learning technologies have a positive impact always or frequently over half of the time
\n\u2022 Buyers find it hardest to achieve a positive impact with their LMS with over one fifth rarely or never making a positive impact<\/p>\n
The challenge from the survey results is not if learning technology has a positive impact, but rather how often. If we take \u2018always\u2019 and \u2018frequently\u2019 as our target, then learning technology is hitting its mark more often than not \u2013 just at 54%. But there is considerable room for improvement. Clearly setting tangible goals and measurable business outcomes is a critical first step to rectifying this situation. But, business metrics are only part of the answer. There also needs to be an increased focus on employee advocacy for the learning itself. That requires two things. Firstly, a greater focus on measuring what learners think of the learning experience. Secondly, engaging with them as consumers, in a process of continuous improvement. Learners should have a more prominent voice in selecting and shaping solutions.<\/p>\n
Ultimately though, how often learning solutions have a positive impact on their organisation is down to the effectiveness of learning teams \u2013 and how closely they truly understand and support the needs of their learners.<\/p>\n
How often do learning technology providers innovate their offering?<\/strong><\/span><\/h4>\n\u2022 Innovation is not as widespread as you might assume for a technology focused market
\n\u2022 As the learning technology market matures, providers appear to be gravitating to similar models and methodologies
\n\u2022 Less than 50% always or frequently see providers innovate their offering, this varies considerably between vendors and solutions<\/p>\n
<\/a>Of all the learning technology solutions from our survey, it\u2019s the authoring tools sector that seems to be demonstrating the most innovation, with learning content and LMS falling behind. For authoring, this could be accounted for by the significant shifts in learning delivery\u2013 and which is most clearly encapsulated in mobile learning. What is potentially more surprising is the stagnation of learning content. Only 39% \u2018always or frequently\u2019 see providers innovative their offering in the content space. As discussions with Fosway Group\u2019s Corporate Research Network illustrate, there appears to be an element of group think that has emerged around what learning content is and how it behaves. To quote some specific customer feedback, ‘When you put out a tender for bespoke content \u2013 most of the time what comes back from e-learning suppliers is essentially the same’. Ultimately, how much innovation is the right amount of innovation is difficult to assess, up until we start to see some step change in learning results from buyers. But, in the LMS market in particular, where only one quarter of respondent feel they \u2018always\u2019 or \u2018frequently\u2019 see their providers innovate, don\u2019t be surprised if these customers start to experiment with more next generation-style learning solutions.<\/p>\n How do you expect your demand for learning technology to change in the future?<\/strong><\/span><\/h4>\n\u2022 Mobile, video and social are the top trends with over 80% expecting to increase their use
\n\u2022 Customer expect to increase their demand for more performance support solutions \u2013 75% expect increased demand
\n\u2022 For all the jaundiced ratings from the survey, only 1% plan to stop using their LMS, with 90% expecting their LMS usage to increase or stay the same. The LMS is not dead!
\n\u2022 80% expect their demand for virtual classroom solutions to increase<\/p>\n
With mobile, video and social technologies so pervasive in our day-to-day lives, it is not unsurprising that these should emerge as the top areas of learning technologies where customers are increasing their demand. In many ways you could say the market is catching up with consumer-led technology. But, this change does create opportunities for innovators, because these trends aren\u2019t just about doing the old things on new platforms, or with new media\u2013 it\u2019s also about creating genuinely new and engaging learning experiences. And that should be exciting for everyone!<\/p>\n<\/div>
Pour en savoir plus ?<\/strong><\/span><\/h3>\n<\/a>Si vous souhaitez examiner les d\u00e9tails plus fins de l'enqu\u00eate et trouver l'inspiration pour aborder certains des d\u00e9fis et opportunit\u00e9s qu'elle met en \u00e9vidence, nous avons cr\u00e9\u00e9 une s\u00e9rie de fiches de donn\u00e9es. Celles-ci sont con\u00e7ues pour approfondir les principaux domaines du march\u00e9 identifi\u00e9s dans le cadre de la recherche ; comprendre les besoins des clients, d\u00e9passer les attentes des apprenants, offrir un service de qualit\u00e9, le rapport qualit\u00e9-prix, avoir un impact positif et innover votre offre.<\/p>\nDatasheet #1: Understanding Customer Needs<\/a>
\nFiche technique #2 : D\u00e9passer les attentes des apprenants<\/a>
\nFiche technique #3 : Offrir un service d'excellence<\/a>
\nFiche technique #4 : Un excellent rapport qualit\u00e9-prix<\/a>
\nFiche technique #5 : Avoir un impact positif<\/a>
\nFiche technique #6 : Renouveler votre offre<\/a><\/p>\nLa prochaine phase de ce programme de recherche en cours est en ligne et vous pouvez Participez d\u00e8s maintenant<\/a>. Nous comptons sur votre participation continue.<\/p>\n<\/div><\/div>Acc\u00e9l\u00e9rer et r\u00e9duire les risques<\/strong><\/span><\/h3>\nPour discuter de nos recherches sur les syst\u00e8mes d'apprentissage et de talents, ou pour explorer ce que cela pourrait signifier sp\u00e9cifiquement pour votre organisation, veuillez nous contacter directement.<\/p>\n
Nous utiliserons notre expertise ind\u00e9pendante pour vous fournir les conseils dont vous avez besoin afin d'acc\u00e9l\u00e9rer et de r\u00e9duire les risques de vos d\u00e9cisions. Nous avons \u00e0 notre disposition une richesse d'exp\u00e9riences, d'outils, de recherches et de profils.<\/p>\n
Nous n'avons aucun produit \u00e0 vendre et aucun int\u00e9r\u00eat personnel \u00e0 influencer vos r\u00e9sultats. Nous nous concentrons sur des conseils pragmatiques et ind\u00e9pendants.<\/p>\n
Exactitude des informations et garanties
\n<\/strong><\/span><\/h4>\nL'analyse et les recommandations faites dans ce document sont bas\u00e9es sur les informations actuellement disponibles pour Fosway et provenant de sources jug\u00e9es fiables.<\/p>\n
Fosway d\u00e9cline toute garantie quant \u00e0 l'exactitude, l'exhaustivit\u00e9 ou l'ad\u00e9quation de ces informations. Fosway ne pourra \u00eatre tenu responsable des erreurs, omissions ou inad\u00e9quations des informations contenues dans ce document ou de leurs interpr\u00e9tations.<\/p>\n
Les opinions exprim\u00e9es dans ce document sont susceptibles de changer sans pr\u00e9avis. Tout le contenu est la propri\u00e9t\u00e9 de Fosway limited, sauf indication contraire. Tous droits r\u00e9serv\u00e9s.<\/p>\n<\/div>
\u00c0 propos des technologies d'apprentissage<\/strong><\/span><\/h3>\nTechnologies d'apprentissage<\/a> est le plus grand salon et congr\u00e8s europ\u00e9en d\u00e9di\u00e9 \u00e0 la formation et au d\u00e9veloppement professionnel. Il est organis\u00e9 par CloserStill, le premier groupe m\u00e9diatique europ\u00e9en sp\u00e9cialis\u00e9 dans le secteur de la formation, qui propose des congr\u00e8s et des salons, des prix professionnels, des webinaires hebdomadaires, des publications et des ressources en ligne : le tout au service de la formation en entreprise et des technologies utilis\u00e9es dans le domaine de la formation professionnelle.<\/p>\nSes \u00e9v\u00e9nements, produits et publications comprennent :<\/p>\n
\u2022 Le salon Learning Technologies et les salons Learning Technologies et Learning & Skills
\n\u2022 Conf\u00e9rence du groupe \u00ab Apprentissage et comp\u00e9tences \u00bb et Forum d'\u00e9t\u00e9 sur les technologies d'apprentissage
\n\u2022 Learning and Skills Group, une communaut\u00e9 internationale regroupant plus de 9 000 professionnels de la formation et du d\u00e9veloppement
\n\u2022 E-Learning Awards \u2013 c\u00e9l\u00e9brer l'excellence en e-learning et en technologies d'apprentissage
\n\u2022 Dans les pages du magazine Learning Technologies et d'E-learning Age<\/p>\n
Contactez l'\u00e9quipe via info@learningtechnologies.co.uk ou appelez le +44 (0) 1730 817600.<\/p>\n<\/div>
A propos de Fosway Group<\/strong><\/span><\/h3>\nChez Fosway Group, nous sommes convaincus que c'est en d\u00e9veloppant et en mobilisant leurs collaborateurs que les grandes entreprises internationales parviennent \u00e0 \u00eatre performantes et \u00e0 r\u00e9ussir. Tout comme le parcours de chaque collaborateur est unique, la strat\u00e9gie RH de chaque entreprise l'est \u00e9galement.<\/p>\n
Les services d'analyse et de conseil de Fosway Group vous fournissent les informations dont votre organisation a besoin pour obtenir des r\u00e9sultats et \u00e9liminer les risques. Nous savons que tous les aspects des ressources humaines et de la gestion des talents de nouvelle g\u00e9n\u00e9ration sont plus \u00e9troitement li\u00e9s que jamais. En collaborant avec nous, vous acc\u00e9l\u00e9rez votre prise de d\u00e9cision et prenez de meilleures d\u00e9cisions.<\/p>\n
Nous sommes le premier analyste RH ind\u00e9pendant d'Europe, et tout comme la voie romaine dont nous tirons notre nom, vous constaterez que nous sommes d'une franchise hors du commun. Nous n'avons aucun int\u00e9r\u00eat particulier dans vos choix technologiques ou en mati\u00e8re de conseil. Vous pouvez compter sur nous pour vous dire ce que vous devez savoir pour r\u00e9ussir.<\/p>\n
Parmi nos clients, on peut citer : Alstom, Aviva, Boots UK, BP, BT, Centrica, Deutsche Bank, Faurecia, HSBC, International SOS, Lloyds Banking Group, Novartis, PwC, Rolls-Royce, Royal Bank of Scotland, Sanofi, Shell, Swiss Re, Telefonica, Thomson Reuters, Toyota Europe et Vodafone.<\/p>\n
Contactez-nous<\/strong><\/span><\/h4>\nContactez d\u00e8s aujourd'hui notre \u00e9quipe d'analystes pour nous faire part de vos besoins en mati\u00e8re de gestion des talents et b\u00e9n\u00e9ficiez de conseils avis\u00e9s sur votre processus de recrutement et votre prise de d\u00e9cision strat\u00e9gique. Contactez-nous<\/a> en ligne, par t\u00e9l\u00e9phone au +44 (0)20 7917 1870 ou par e-mail info@fosway.com<\/a>.<\/p>\n<\/div><\/div><\/div>
\n\u2022 As the learning technology market matures, providers appear to be gravitating to similar models and methodologies
\n\u2022 Less than 50% always or frequently see providers innovate their offering, this varies considerably between vendors and solutions<\/p>\n
<\/a>Of all the learning technology solutions from our survey, it\u2019s the authoring tools sector that seems to be demonstrating the most innovation, with learning content and LMS falling behind. For authoring, this could be accounted for by the significant shifts in learning delivery\u2013 and which is most clearly encapsulated in mobile learning. What is potentially more surprising is the stagnation of learning content. Only 39% \u2018always or frequently\u2019 see providers innovative their offering in the content space. As discussions with Fosway Group\u2019s Corporate Research Network illustrate, there appears to be an element of group think that has emerged around what learning content is and how it behaves. To quote some specific customer feedback, ‘When you put out a tender for bespoke content \u2013 most of the time what comes back from e-learning suppliers is essentially the same’. Ultimately, how much innovation is the right amount of innovation is difficult to assess, up until we start to see some step change in learning results from buyers. But, in the LMS market in particular, where only one quarter of respondent feel they \u2018always\u2019 or \u2018frequently\u2019 see their providers innovate, don\u2019t be surprised if these customers start to experiment with more next generation-style learning solutions.<\/p>\n How do you expect your demand for learning technology to change in the future?<\/strong><\/span><\/h4>\n\u2022 Mobile, video and social are the top trends with over 80% expecting to increase their use
\n\u2022 Customer expect to increase their demand for more performance support solutions \u2013 75% expect increased demand
\n\u2022 For all the jaundiced ratings from the survey, only 1% plan to stop using their LMS, with 90% expecting their LMS usage to increase or stay the same. The LMS is not dead!
\n\u2022 80% expect their demand for virtual classroom solutions to increase<\/p>\n
With mobile, video and social technologies so pervasive in our day-to-day lives, it is not unsurprising that these should emerge as the top areas of learning technologies where customers are increasing their demand. In many ways you could say the market is catching up with consumer-led technology. But, this change does create opportunities for innovators, because these trends aren\u2019t just about doing the old things on new platforms, or with new media\u2013 it\u2019s also about creating genuinely new and engaging learning experiences. And that should be exciting for everyone!<\/p>\n<\/div>
Pour en savoir plus ?<\/strong><\/span><\/h3>\n<\/a>Si vous souhaitez examiner les d\u00e9tails plus fins de l'enqu\u00eate et trouver l'inspiration pour aborder certains des d\u00e9fis et opportunit\u00e9s qu'elle met en \u00e9vidence, nous avons cr\u00e9\u00e9 une s\u00e9rie de fiches de donn\u00e9es. Celles-ci sont con\u00e7ues pour approfondir les principaux domaines du march\u00e9 identifi\u00e9s dans le cadre de la recherche ; comprendre les besoins des clients, d\u00e9passer les attentes des apprenants, offrir un service de qualit\u00e9, le rapport qualit\u00e9-prix, avoir un impact positif et innover votre offre.<\/p>\nDatasheet #1: Understanding Customer Needs<\/a>
\nFiche technique #2 : D\u00e9passer les attentes des apprenants<\/a>
\nFiche technique #3 : Offrir un service d'excellence<\/a>
\nFiche technique #4 : Un excellent rapport qualit\u00e9-prix<\/a>
\nFiche technique #5 : Avoir un impact positif<\/a>
\nFiche technique #6 : Renouveler votre offre<\/a><\/p>\nLa prochaine phase de ce programme de recherche en cours est en ligne et vous pouvez Participez d\u00e8s maintenant<\/a>. Nous comptons sur votre participation continue.<\/p>\n<\/div><\/div>Acc\u00e9l\u00e9rer et r\u00e9duire les risques<\/strong><\/span><\/h3>\nPour discuter de nos recherches sur les syst\u00e8mes d'apprentissage et de talents, ou pour explorer ce que cela pourrait signifier sp\u00e9cifiquement pour votre organisation, veuillez nous contacter directement.<\/p>\n
Nous utiliserons notre expertise ind\u00e9pendante pour vous fournir les conseils dont vous avez besoin afin d'acc\u00e9l\u00e9rer et de r\u00e9duire les risques de vos d\u00e9cisions. Nous avons \u00e0 notre disposition une richesse d'exp\u00e9riences, d'outils, de recherches et de profils.<\/p>\n
Nous n'avons aucun produit \u00e0 vendre et aucun int\u00e9r\u00eat personnel \u00e0 influencer vos r\u00e9sultats. Nous nous concentrons sur des conseils pragmatiques et ind\u00e9pendants.<\/p>\n
Exactitude des informations et garanties
\n<\/strong><\/span><\/h4>\nL'analyse et les recommandations faites dans ce document sont bas\u00e9es sur les informations actuellement disponibles pour Fosway et provenant de sources jug\u00e9es fiables.<\/p>\n
Fosway d\u00e9cline toute garantie quant \u00e0 l'exactitude, l'exhaustivit\u00e9 ou l'ad\u00e9quation de ces informations. Fosway ne pourra \u00eatre tenu responsable des erreurs, omissions ou inad\u00e9quations des informations contenues dans ce document ou de leurs interpr\u00e9tations.<\/p>\n
Les opinions exprim\u00e9es dans ce document sont susceptibles de changer sans pr\u00e9avis. Tout le contenu est la propri\u00e9t\u00e9 de Fosway limited, sauf indication contraire. Tous droits r\u00e9serv\u00e9s.<\/p>\n<\/div>
\u00c0 propos des technologies d'apprentissage<\/strong><\/span><\/h3>\nTechnologies d'apprentissage<\/a> est le plus grand salon et congr\u00e8s europ\u00e9en d\u00e9di\u00e9 \u00e0 la formation et au d\u00e9veloppement professionnel. Il est organis\u00e9 par CloserStill, le premier groupe m\u00e9diatique europ\u00e9en sp\u00e9cialis\u00e9 dans le secteur de la formation, qui propose des congr\u00e8s et des salons, des prix professionnels, des webinaires hebdomadaires, des publications et des ressources en ligne : le tout au service de la formation en entreprise et des technologies utilis\u00e9es dans le domaine de la formation professionnelle.<\/p>\nSes \u00e9v\u00e9nements, produits et publications comprennent :<\/p>\n
\u2022 Le salon Learning Technologies et les salons Learning Technologies et Learning & Skills
\n\u2022 Conf\u00e9rence du groupe \u00ab Apprentissage et comp\u00e9tences \u00bb et Forum d'\u00e9t\u00e9 sur les technologies d'apprentissage
\n\u2022 Learning and Skills Group, une communaut\u00e9 internationale regroupant plus de 9 000 professionnels de la formation et du d\u00e9veloppement
\n\u2022 E-Learning Awards \u2013 c\u00e9l\u00e9brer l'excellence en e-learning et en technologies d'apprentissage
\n\u2022 Dans les pages du magazine Learning Technologies et d'E-learning Age<\/p>\n
Contactez l'\u00e9quipe via info@learningtechnologies.co.uk ou appelez le +44 (0) 1730 817600.<\/p>\n<\/div>
A propos de Fosway Group<\/strong><\/span><\/h3>\nChez Fosway Group, nous sommes convaincus que c'est en d\u00e9veloppant et en mobilisant leurs collaborateurs que les grandes entreprises internationales parviennent \u00e0 \u00eatre performantes et \u00e0 r\u00e9ussir. Tout comme le parcours de chaque collaborateur est unique, la strat\u00e9gie RH de chaque entreprise l'est \u00e9galement.<\/p>\n
Les services d'analyse et de conseil de Fosway Group vous fournissent les informations dont votre organisation a besoin pour obtenir des r\u00e9sultats et \u00e9liminer les risques. Nous savons que tous les aspects des ressources humaines et de la gestion des talents de nouvelle g\u00e9n\u00e9ration sont plus \u00e9troitement li\u00e9s que jamais. En collaborant avec nous, vous acc\u00e9l\u00e9rez votre prise de d\u00e9cision et prenez de meilleures d\u00e9cisions.<\/p>\n
Nous sommes le premier analyste RH ind\u00e9pendant d'Europe, et tout comme la voie romaine dont nous tirons notre nom, vous constaterez que nous sommes d'une franchise hors du commun. Nous n'avons aucun int\u00e9r\u00eat particulier dans vos choix technologiques ou en mati\u00e8re de conseil. Vous pouvez compter sur nous pour vous dire ce que vous devez savoir pour r\u00e9ussir.<\/p>\n
Parmi nos clients, on peut citer : Alstom, Aviva, Boots UK, BP, BT, Centrica, Deutsche Bank, Faurecia, HSBC, International SOS, Lloyds Banking Group, Novartis, PwC, Rolls-Royce, Royal Bank of Scotland, Sanofi, Shell, Swiss Re, Telefonica, Thomson Reuters, Toyota Europe et Vodafone.<\/p>\n
Contactez-nous<\/strong><\/span><\/h4>\nContactez d\u00e8s aujourd'hui notre \u00e9quipe d'analystes pour nous faire part de vos besoins en mati\u00e8re de gestion des talents et b\u00e9n\u00e9ficiez de conseils avis\u00e9s sur votre processus de recrutement et votre prise de d\u00e9cision strat\u00e9gique. Contactez-nous<\/a> en ligne, par t\u00e9l\u00e9phone au +44 (0)20 7917 1870 ou par e-mail info@fosway.com<\/a>.<\/p>\n<\/div><\/div><\/div>
\n\u2022 Customer expect to increase their demand for more performance support solutions \u2013 75% expect increased demand
\n\u2022 For all the jaundiced ratings from the survey, only 1% plan to stop using their LMS, with 90% expecting their LMS usage to increase or stay the same. The LMS is not dead!
\n\u2022 80% expect their demand for virtual classroom solutions to increase<\/p>\n
Pour en savoir plus ?<\/strong><\/span><\/h3>\n<\/a>Si vous souhaitez examiner les d\u00e9tails plus fins de l'enqu\u00eate et trouver l'inspiration pour aborder certains des d\u00e9fis et opportunit\u00e9s qu'elle met en \u00e9vidence, nous avons cr\u00e9\u00e9 une s\u00e9rie de fiches de donn\u00e9es. Celles-ci sont con\u00e7ues pour approfondir les principaux domaines du march\u00e9 identifi\u00e9s dans le cadre de la recherche ; comprendre les besoins des clients, d\u00e9passer les attentes des apprenants, offrir un service de qualit\u00e9, le rapport qualit\u00e9-prix, avoir un impact positif et innover votre offre.<\/p>\nDatasheet #1: Understanding Customer Needs<\/a>
\nFiche technique #2 : D\u00e9passer les attentes des apprenants<\/a>
\nFiche technique #3 : Offrir un service d'excellence<\/a>
\nFiche technique #4 : Un excellent rapport qualit\u00e9-prix<\/a>
\nFiche technique #5 : Avoir un impact positif<\/a>
\nFiche technique #6 : Renouveler votre offre<\/a><\/p>\nLa prochaine phase de ce programme de recherche en cours est en ligne et vous pouvez Participez d\u00e8s maintenant<\/a>. Nous comptons sur votre participation continue.<\/p>\n<\/div><\/div>Acc\u00e9l\u00e9rer et r\u00e9duire les risques<\/strong><\/span><\/h3>\nPour discuter de nos recherches sur les syst\u00e8mes d'apprentissage et de talents, ou pour explorer ce que cela pourrait signifier sp\u00e9cifiquement pour votre organisation, veuillez nous contacter directement.<\/p>\n
Nous utiliserons notre expertise ind\u00e9pendante pour vous fournir les conseils dont vous avez besoin afin d'acc\u00e9l\u00e9rer et de r\u00e9duire les risques de vos d\u00e9cisions. Nous avons \u00e0 notre disposition une richesse d'exp\u00e9riences, d'outils, de recherches et de profils.<\/p>\n
Nous n'avons aucun produit \u00e0 vendre et aucun int\u00e9r\u00eat personnel \u00e0 influencer vos r\u00e9sultats. Nous nous concentrons sur des conseils pragmatiques et ind\u00e9pendants.<\/p>\n
Exactitude des informations et garanties
\n<\/strong><\/span><\/h4>\nL'analyse et les recommandations faites dans ce document sont bas\u00e9es sur les informations actuellement disponibles pour Fosway et provenant de sources jug\u00e9es fiables.<\/p>\n
Fosway d\u00e9cline toute garantie quant \u00e0 l'exactitude, l'exhaustivit\u00e9 ou l'ad\u00e9quation de ces informations. Fosway ne pourra \u00eatre tenu responsable des erreurs, omissions ou inad\u00e9quations des informations contenues dans ce document ou de leurs interpr\u00e9tations.<\/p>\n
Les opinions exprim\u00e9es dans ce document sont susceptibles de changer sans pr\u00e9avis. Tout le contenu est la propri\u00e9t\u00e9 de Fosway limited, sauf indication contraire. Tous droits r\u00e9serv\u00e9s.<\/p>\n<\/div>
\u00c0 propos des technologies d'apprentissage<\/strong><\/span><\/h3>\nTechnologies d'apprentissage<\/a> est le plus grand salon et congr\u00e8s europ\u00e9en d\u00e9di\u00e9 \u00e0 la formation et au d\u00e9veloppement professionnel. Il est organis\u00e9 par CloserStill, le premier groupe m\u00e9diatique europ\u00e9en sp\u00e9cialis\u00e9 dans le secteur de la formation, qui propose des congr\u00e8s et des salons, des prix professionnels, des webinaires hebdomadaires, des publications et des ressources en ligne : le tout au service de la formation en entreprise et des technologies utilis\u00e9es dans le domaine de la formation professionnelle.<\/p>\nSes \u00e9v\u00e9nements, produits et publications comprennent :<\/p>\n
\u2022 Le salon Learning Technologies et les salons Learning Technologies et Learning & Skills
\n\u2022 Conf\u00e9rence du groupe \u00ab Apprentissage et comp\u00e9tences \u00bb et Forum d'\u00e9t\u00e9 sur les technologies d'apprentissage
\n\u2022 Learning and Skills Group, une communaut\u00e9 internationale regroupant plus de 9 000 professionnels de la formation et du d\u00e9veloppement
\n\u2022 E-Learning Awards \u2013 c\u00e9l\u00e9brer l'excellence en e-learning et en technologies d'apprentissage
\n\u2022 Dans les pages du magazine Learning Technologies et d'E-learning Age<\/p>\n
Contactez l'\u00e9quipe via info@learningtechnologies.co.uk ou appelez le +44 (0) 1730 817600.<\/p>\n<\/div>
A propos de Fosway Group<\/strong><\/span><\/h3>\nChez Fosway Group, nous sommes convaincus que c'est en d\u00e9veloppant et en mobilisant leurs collaborateurs que les grandes entreprises internationales parviennent \u00e0 \u00eatre performantes et \u00e0 r\u00e9ussir. Tout comme le parcours de chaque collaborateur est unique, la strat\u00e9gie RH de chaque entreprise l'est \u00e9galement.<\/p>\n
Les services d'analyse et de conseil de Fosway Group vous fournissent les informations dont votre organisation a besoin pour obtenir des r\u00e9sultats et \u00e9liminer les risques. Nous savons que tous les aspects des ressources humaines et de la gestion des talents de nouvelle g\u00e9n\u00e9ration sont plus \u00e9troitement li\u00e9s que jamais. En collaborant avec nous, vous acc\u00e9l\u00e9rez votre prise de d\u00e9cision et prenez de meilleures d\u00e9cisions.<\/p>\n
Nous sommes le premier analyste RH ind\u00e9pendant d'Europe, et tout comme la voie romaine dont nous tirons notre nom, vous constaterez que nous sommes d'une franchise hors du commun. Nous n'avons aucun int\u00e9r\u00eat particulier dans vos choix technologiques ou en mati\u00e8re de conseil. Vous pouvez compter sur nous pour vous dire ce que vous devez savoir pour r\u00e9ussir.<\/p>\n
Parmi nos clients, on peut citer : Alstom, Aviva, Boots UK, BP, BT, Centrica, Deutsche Bank, Faurecia, HSBC, International SOS, Lloyds Banking Group, Novartis, PwC, Rolls-Royce, Royal Bank of Scotland, Sanofi, Shell, Swiss Re, Telefonica, Thomson Reuters, Toyota Europe et Vodafone.<\/p>\n
Contactez-nous<\/strong><\/span><\/h4>\nContactez d\u00e8s aujourd'hui notre \u00e9quipe d'analystes pour nous faire part de vos besoins en mati\u00e8re de gestion des talents et b\u00e9n\u00e9ficiez de conseils avis\u00e9s sur votre processus de recrutement et votre prise de d\u00e9cision strat\u00e9gique. Contactez-nous<\/a> en ligne, par t\u00e9l\u00e9phone au +44 (0)20 7917 1870 ou par e-mail info@fosway.com<\/a>.<\/p>\n<\/div><\/div><\/div>
<\/a>Si vous souhaitez examiner les d\u00e9tails plus fins de l'enqu\u00eate et trouver l'inspiration pour aborder certains des d\u00e9fis et opportunit\u00e9s qu'elle met en \u00e9vidence, nous avons cr\u00e9\u00e9 une s\u00e9rie de fiches de donn\u00e9es. Celles-ci sont con\u00e7ues pour approfondir les principaux domaines du march\u00e9 identifi\u00e9s dans le cadre de la recherche ; comprendre les besoins des clients, d\u00e9passer les attentes des apprenants, offrir un service de qualit\u00e9, le rapport qualit\u00e9-prix, avoir un impact positif et innover votre offre.<\/p>\nDatasheet #1: Understanding Customer Needs<\/a> La prochaine phase de ce programme de recherche en cours est en ligne et vous pouvez Participez d\u00e8s maintenant<\/a>. Nous comptons sur votre participation continue.<\/p>\n<\/div> Pour discuter de nos recherches sur les syst\u00e8mes d'apprentissage et de talents, ou pour explorer ce que cela pourrait signifier sp\u00e9cifiquement pour votre organisation, veuillez nous contacter directement.<\/p>\n Nous utiliserons notre expertise ind\u00e9pendante pour vous fournir les conseils dont vous avez besoin afin d'acc\u00e9l\u00e9rer et de r\u00e9duire les risques de vos d\u00e9cisions. Nous avons \u00e0 notre disposition une richesse d'exp\u00e9riences, d'outils, de recherches et de profils.<\/p>\n Nous n'avons aucun produit \u00e0 vendre et aucun int\u00e9r\u00eat personnel \u00e0 influencer vos r\u00e9sultats. Nous nous concentrons sur des conseils pragmatiques et ind\u00e9pendants.<\/p>\n L'analyse et les recommandations faites dans ce document sont bas\u00e9es sur les informations actuellement disponibles pour Fosway et provenant de sources jug\u00e9es fiables.<\/p>\n Fosway d\u00e9cline toute garantie quant \u00e0 l'exactitude, l'exhaustivit\u00e9 ou l'ad\u00e9quation de ces informations. Fosway ne pourra \u00eatre tenu responsable des erreurs, omissions ou inad\u00e9quations des informations contenues dans ce document ou de leurs interpr\u00e9tations.<\/p>\n Les opinions exprim\u00e9es dans ce document sont susceptibles de changer sans pr\u00e9avis. Tout le contenu est la propri\u00e9t\u00e9 de Fosway limited, sauf indication contraire. Tous droits r\u00e9serv\u00e9s.<\/p>\n<\/div> Technologies d'apprentissage<\/a> est le plus grand salon et congr\u00e8s europ\u00e9en d\u00e9di\u00e9 \u00e0 la formation et au d\u00e9veloppement professionnel. Il est organis\u00e9 par CloserStill, le premier groupe m\u00e9diatique europ\u00e9en sp\u00e9cialis\u00e9 dans le secteur de la formation, qui propose des congr\u00e8s et des salons, des prix professionnels, des webinaires hebdomadaires, des publications et des ressources en ligne : le tout au service de la formation en entreprise et des technologies utilis\u00e9es dans le domaine de la formation professionnelle.<\/p>\n Ses \u00e9v\u00e9nements, produits et publications comprennent :<\/p>\n \u2022 Le salon Learning Technologies et les salons Learning Technologies et Learning & Skills Contactez l'\u00e9quipe via info@learningtechnologies.co.uk ou appelez le +44 (0) 1730 817600.<\/p>\n<\/div> Chez Fosway Group, nous sommes convaincus que c'est en d\u00e9veloppant et en mobilisant leurs collaborateurs que les grandes entreprises internationales parviennent \u00e0 \u00eatre performantes et \u00e0 r\u00e9ussir. Tout comme le parcours de chaque collaborateur est unique, la strat\u00e9gie RH de chaque entreprise l'est \u00e9galement.<\/p>\n Les services d'analyse et de conseil de Fosway Group vous fournissent les informations dont votre organisation a besoin pour obtenir des r\u00e9sultats et \u00e9liminer les risques. Nous savons que tous les aspects des ressources humaines et de la gestion des talents de nouvelle g\u00e9n\u00e9ration sont plus \u00e9troitement li\u00e9s que jamais. En collaborant avec nous, vous acc\u00e9l\u00e9rez votre prise de d\u00e9cision et prenez de meilleures d\u00e9cisions.<\/p>\n Nous sommes le premier analyste RH ind\u00e9pendant d'Europe, et tout comme la voie romaine dont nous tirons notre nom, vous constaterez que nous sommes d'une franchise hors du commun. Nous n'avons aucun int\u00e9r\u00eat particulier dans vos choix technologiques ou en mati\u00e8re de conseil. Vous pouvez compter sur nous pour vous dire ce que vous devez savoir pour r\u00e9ussir.<\/p>\n Parmi nos clients, on peut citer : Alstom, Aviva, Boots UK, BP, BT, Centrica, Deutsche Bank, Faurecia, HSBC, International SOS, Lloyds Banking Group, Novartis, PwC, Rolls-Royce, Royal Bank of Scotland, Sanofi, Shell, Swiss Re, Telefonica, Thomson Reuters, Toyota Europe et Vodafone.<\/p>\n Contactez d\u00e8s aujourd'hui notre \u00e9quipe d'analystes pour nous faire part de vos besoins en mati\u00e8re de gestion des talents et b\u00e9n\u00e9ficiez de conseils avis\u00e9s sur votre processus de recrutement et votre prise de d\u00e9cision strat\u00e9gique. Contactez-nous<\/a> en ligne, par t\u00e9l\u00e9phone au +44 (0)20 7917 1870 ou par e-mail info@fosway.com<\/a>.<\/p>\n<\/div><\/div><\/div>
\nFiche technique #2 : D\u00e9passer les attentes des apprenants<\/a>
\nFiche technique #3 : Offrir un service d'excellence<\/a>
\nFiche technique #4 : Un excellent rapport qualit\u00e9-prix<\/a>
\nFiche technique #5 : Avoir un impact positif<\/a>
\nFiche technique #6 : Renouveler votre offre<\/a><\/p>\nAcc\u00e9l\u00e9rer et r\u00e9duire les risques<\/strong><\/span><\/h3>\n
Exactitude des informations et garanties
\n<\/strong><\/span><\/h4>\n\u00c0 propos des technologies d'apprentissage<\/strong><\/span><\/h3>\n
\n\u2022 Conf\u00e9rence du groupe \u00ab Apprentissage et comp\u00e9tences \u00bb et Forum d'\u00e9t\u00e9 sur les technologies d'apprentissage
\n\u2022 Learning and Skills Group, une communaut\u00e9 internationale regroupant plus de 9 000 professionnels de la formation et du d\u00e9veloppement
\n\u2022 E-Learning Awards \u2013 c\u00e9l\u00e9brer l'excellence en e-learning et en technologies d'apprentissage
\n\u2022 Dans les pages du magazine Learning Technologies et d'E-learning Age<\/p>\nA propos de Fosway Group<\/strong><\/span><\/h3>\n
Contactez-nous<\/strong><\/span><\/h4>\n